| |
In lugnet.org.ca.rtltoronto, Derek Raycraft wrote:
<snip>
> From my perspective, this is all I hope for: If you going to support
> Mac or any other platform have a good reason for it. But conversely if
> your not going to support a platform also have a good reason for it.
>
> Derek
Our very own o.t-d :)
So I work for a major school bus transporation company as a 'tech support' guy.
And, having 500+ systems in the field, occasionally we will get the odd
"Imminent Hard Drive Failure", which should mean to anyone who has a basic
concept of the english language that the hard drive is about to fail.
So most of my users don't grasp that, even after repeated training sessions
and/or e-mails, and will continue to use their ssytems until they see a
"Non-System Disk" weeor on tehir screen when they turn on their system in the
morning, at which time they call me.
Now when a system gets this far along that the hard drive can't even be accessed
anymore, I ask for the system to be shipped to me ("just the 'box'--no power
cables, keyboards, mouses, monitors--just the actual system" and I will
sometimes get the monitor, or the keyboard, or the mouse, instead of the system,
but that's another tangent)
Compaq has implemented this wonderful feature in the BIOS--scan the HD for
faults. If the HD is faulty, it returns a code for the Compaq tekkies. Since
most of this is warranty work anyway, I call up Compaq--
"Hello. This is Compaq Support, may I help you"
"This is Dave speaking--I have an EVO 510 with a bad Hard Drive. I ran the Hard
Drive scan in the BIOS and this is the code..."
"Which operating system does the system have on it?"
...
"The hard drive's dead--here's your code."
"I need to know the OS."
K, this is where I have the issue--over the past 5 years I've called Compaq
about 200 times due to bad hard drives--the hard drive is dead--what does it
matter what the OS was? Now it's a game to me to see how much they're paying
attention--
"PC DOS 1.0"
or my favourite
"OS2 Warp"
I tried Windows 2.0 once but they called me on it. They haven't called me on
DOS 5.0 or the other two mentioned above, but only time will tell.
Dave K
|
|
Message is in Reply To:
 | | Re: iMac
|
| (...) Oh, forgot about trying out those laptops. But then the biggest problem we had with those was freeing up the serial port from multiple levels of security, networking and anti-virus software that was installed on them. I'm surprised anyone (...) (20 years ago, 21-Oct-04, to lugnet.org.ca.rtltoronto)
|
26 Messages in This Thread:
 
 
- Entire Thread on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
|
|
|
|
