Subject:
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Re: TRU.com slow response
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Newsgroups:
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lugnet.market.shopping
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Date:
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Fri, 17 Dec 1999 22:49:26 GMT
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Viewed:
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225 times
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"Scott E. Sanburn" wrote:
> Rick Kirkwood wrote:
> >
> > I placed an order with toysrus.com on Dec 1 and I am still getting "in the
> > warehouse" as my order status. An email inquiry got a "sorry for the slow
> > service, it'll be there by Christmas" response. Is anyone else having these
> > problems?
>
> I placed on order on November 22nd, I have been e-mailing a lot, and I
> tried to get on the phone. After trying all day, I got into the holding
> pattern of death at 3:30PM, for about an hour. I finally talked to a
> lady. She also said that they are processing them in the order they are
> received, and she was very apologetic.
> [snip faux tag]
> I am used to the retail holiday crunch time, but there should be no
> excuse for a place as big as TRU.com to be this late, and not responding
> to inquiries. If they had such a problem, they should take out the
> advertising on TV, radio, etc. and focus on the people that are waiting,
> and hire more people to work there. I don't know what's worse: the
> store, or the online store. Ugh!
I'm sure they weren't ready for this--especially once they lowered those prices
for a week. My understanding is that they weren't getting the expected number of
hits, so they *overcompensated* and got absolutely nailed. Someone goofed, but it
was a bit higher up than the grunt level, I'm sure. My 21 Nov orders finally
arrived this week, and I'm still happy about it, because I got two 7151 Sith
Infiltrators, two 7101 Lightsaber Duels, two large blue baseplates, and a Naboo
Swamp for only $35.
best,
Lindsay
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Message is in Reply To:
 | | Re: TRU.com slow response
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| (...) I placed on order on November 22nd, I have been e-mailing a lot, and I tried to get on the phone. After trying all day, I got into the holding pattern of death at 3:30PM, for about an hour. I finally talked to a lady. She also said that they (...) (25 years ago, 17-Dec-99, to lugnet.market.shopping)
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