Subject:
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Re: TRU.com slow response
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Newsgroups:
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lugnet.market.shopping
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Date:
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Fri, 17 Dec 1999 15:17:38 GMT
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Viewed:
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276 times
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Rick Kirkwood wrote:
>
> I placed an order with toysrus.com on Dec 1 and I am still getting "in the
> warehouse" as my order status. An email inquiry got a "sorry for the slow
> service, it'll be there by Christmas" response. Is anyone else having these
> problems?
I placed on order on November 22nd, I have been e-mailing a lot, and I
tried to get on the phone. After trying all day, I got into the holding
pattern of death at 3:30PM, for about an hour. I finally talked to a
lady. She also said that they are processing them in the order they are
received, and she was very apologetic.
<soapbox>
I am used to the retail holiday crunch time, but there should be no
excuse for a place as big as TRU.com to be this late, and not responding
to inquiries. If they had such a problem, they should take out the
advertising on TV, radio, etc. and focus on the people that are waiting,
and hire more people to work there. I don't know what's worse: the
store, or the online store. Ugh!
</soapbox>
Scott S.
_________________________________________________________
Scott E. Sanburn
CAD Operator
Affiliated Engineers, Inc.
Work Page:
http://www.aeieng.com/
Home Page:
http://www.geocities.com/Area51/Station/3372/index.html
Main LEGO Page:
http://www.geocities.com/Area51/Station/3372/legoindex.html
Soon to come: Star Wars LEGO Sets Parts Selling Page!
Quote of the Month: (In Slate)
Al Gore: "Even though national security policy didn't come up, I
suggested that one critical issue for voters to ponder is this:
Whose FINGER do you want on the CONTROL-ALT-DELETE button?"
These are the same people who sued MICROSOFT, folks. If he is that
ignorant about computers, he should not be anywhere near controlling
anything, much less the United States.
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Message has 1 Reply:
 | | Re: TRU.com slow response
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| (...) I'm sure they weren't ready for this--especially once they lowered those prices for a week. My understanding is that they weren't getting the expected number of hits, so they *overcompensated* and got absolutely nailed. Someone goofed, but it (...) (25 years ago, 17-Dec-99, to lugnet.market.shopping)
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Message is in Reply To:
| | TRU.com slow response
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| I placed an order with toysrus.com on Dec 1 and I am still getting "in the warehouse" as my order status. An email inquiry got a "sorry for the slow service, it'll be there by Christmas" response. Is anyone else having these problems? (25 years ago, 17-Dec-99, to lugnet.market.shopping)
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