Subject:
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Re: TRU.com slow response
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Newsgroups:
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lugnet.market.shopping
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Date:
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Fri, 17 Dec 1999 18:32:47 GMT
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Viewed:
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241 times
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In lugnet.market.shopping, Rick Kirkwood writes:
> I placed an order with toysrus.com on Dec 1 and I am still getting "in the
> warehouse" as my order status. An email inquiry got a "sorry for the slow
> service, it'll be there by Christmas" response. Is anyone else having these
> problems?
Lucky you. I made an order almost 3 weeks ago. After it had been a week and I
hadn't heard anything, I tried calling the TRU.com toll free number. Every
time I called the number it kept disconnecting me. Once I got sick of that I
emailed TRU.com's "customer service." I told them that because they were
taking so long I needed to change my mailing address because I was moving for
Christmas break. When they didn't respond within 2 days, I sent another
message. The last thing I did before I moved was checked my email and they had
finally emailed back. The message said they had sent the order. So now I've
moved, don't have what I ordered, and TRU.com's "customer service" doesn't
respond to any of my emails. I'm glad it wasn't a big order.
So for anyone that is thinking of buying toys online, my advise is don't use
TRU.com.
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Message has 2 Replies:
 | | Re: TRU.com slow response
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| (...) I would be hesitant to make *any* online (or mail order for that matter) purchase if I was planning a move within the next month or two. I've ordered from TRU.com three times now and have had no problems other than slow delivery. Doug (25 years ago, 17-Dec-99, to lugnet.market.shopping)
| | | Re: TRU.com slow response
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| (...) I finally got a response e-mail wise saying that they will do a FEDEX overnight here. Since my order started November 22nd, I guess it is OK to ship it like that, but they should have known better. Oh well, c'est la vie! Scott S. (25 years ago, 20-Dec-99, to lugnet.market.shopping)
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Message is in Reply To:
| | TRU.com slow response
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| I placed an order with toysrus.com on Dec 1 and I am still getting "in the warehouse" as my order status. An email inquiry got a "sorry for the slow service, it'll be there by Christmas" response. Is anyone else having these problems? (25 years ago, 17-Dec-99, to lugnet.market.shopping)
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