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In lugnet.loc.au, Santosh Bhat writes:
> I was told by Customet Service that the pricing of the soccer sets was
> determined by Marketing, and that customer service doesn't have anything to do
> with the pricing.
Ah, knew I'd read that somewhere - thanks :)
Do we actually have marketing people in Aus? You'd think that they were
in an office on the other side of the planet, for all they seem to not
understand Australia as a market.
The LA customer service people, OTOH, are great and very helpful, tis a pity
they seem to be bashing their heads against a brick (ha) wall as much as
the actual consumers (read "us") are.
> As marketing doesn't deal with customers (as silly as that may seem) and
> customer service doesn't deal with marketing this would explainw hy noone has
> the foggiest about the prices.
>
> I'd say that September will the time if and when prices change. As this is • when
> some of the new items become available and also the time that the online
> enterprise should be effective for us.
This makes sense (and fits with the rumours)!
> The soccer sets have proved to be a bargain in pricing terms for us. I hope
> that marketing somehow realises how much better these prices were. Perhaps • they
> could wander to the other end of the office to the customer service people.
One would think that they'd given us promo prices for a reason, to then
ignore the results would be terribly stupid, but probably terribly typical
too!
As Benjamin pointed out, the Action Wheelers are cheaper than
expected too (not on the same order as the Soccer discounts but still a
good improvement). I've compared these to Toolo prices and agree we are
getting a good deal with these. We can live in hope that these trends
to cheaper prices will pay off with more sales to the general public and
hence overall cheaper prices for the future (wishful thinking?! :))
Deidre
drb@tasmail.com
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Message is in Reply To:
 | | Re: New Soccer Prices
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| I was told by Customet Service that the pricing of the soccer sets was determined by Marketing, and that customer service doesn't have anything to do with the pricing. As marketing doesn't deal with customers (as silly as that may seem) and customer (...) (24 years ago, 31-Jul-00, to lugnet.loc.au, lugnet.org.au)
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