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Last night I sent an email to Lego S@H about an item [1] listed in their
spring catalogue. In this email I pointed out that I lived in Australia, but
was wanting to order this item, to be sent to an address in the USA, but
couldn't find it on their website. Here is their reply (remember that I live
in Australia where S@H is not available, and it no-where said that this item
was not available online):
"
Dear LEGO® Builder,
Thank you for inquiring about our product(s). Item 3924, Director Key
Chain, is not currently available from our web shop. It can be ordered
by phone or mail through the Shop At Home service -
1. By Phone: Call toll free at 1-800-453-4652, 24 hours a day, 7 days a
week. You can use your MasterCard, Visa, Discover or American Express
for payment.
2. Fax: Fax in your order toll-free at 888-FAX-LEGO (1-888-329-5346).
MasterCard, Visa, Discover and American Express payments only please.
All fax orders will be acknowledged via first class mail.
3. Mail: Use the order form from your Shop At Home catalog and send it
in the envelope provided. Make checks payable to LEGO Shop At Home
(LSAH), PO Box 1310, Enfield, CT 06083-1310.
Item 10000, Guarded Treasury, is due into our warehouse on July 13th.
Play Well,
Cindy
"
Now, I don't think there's much use really in having listed the first two
options, as I don't REALLY want the bother of having to talk to someone that
far around the world...especially with the phonecall cost, but you'd think
they would have put some disclaimer on the page in the catalogue saying that
not all items available online, instead of having just below the item "Shop
Online: www.lego.com". In fact, on the order form page, it states "use the
express shopping feature to order catalog items quickly" yet when I use it,
I get a page with "The parameter is incorrect. "...Nice and friendly, just
not helpful....or in line with the catalog.
[1] The item was the directors keyring as shown on page 21...I believe 3917
is the same.
Benjamin Whytcross
b_whytcross@hotmail.com
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Message has 4 Replies:
 | | Re: S@H as sharp as ever...And as useful as Lego Australia
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| (...) Note the set name. I think there might be some cranky little 'murcans come July if they get special release 6094s instead of 6067s. (...) Obviously a low-level filter auto-reply -- I wonder what you have to write to get an answer from a human? (...) (23 years ago, 22-Jun-01, to lugnet.loc.au)
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