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In lugnet.harrypotter, Jason J. Railton writes:
> In lugnet.harrypotter, Fiona Dickinson writes:
> > Just had a reply from LEGO Consumer Services Europe. Who said "All LEGO Sets
> > are tested thoroughly before production, and we have no previous knowledge
> > of a similar defect."
>
> I hope that's in the context of some sort of apology. I've had three Privet
> Drive sets with this mistake (presumably a bad batch that ended up at
> Argos), a Black Falcon's Fortress with several redundant parts in the bottom
> of the box but no string for the drawbridge, a Guarded Inn with a missing
> antenna and flowers and a mis-moulded slope in a Naboo Fighter. Their
> quality control is really going downhill of late.
>
> Where I've phoned up, they've been quick to send out replacements. I'm
> waiting to see what the response is like to the web-based form this time.
My reply said:
"We're sorry to hear your new LEGO set 'Escape From Privet Drive' was
incomplete. Although we do our utmost to avoid this, it can sometimes
occur that a pieces may be missing, especially in larger sets. I have
today ordered the requested parts and these should arrive with you
within the next 7 to 10 days."
This was in response to the Service form on the website. The server
e-mailed me back within the hour, but it took over a week for this
handwritten response. I don't have a problem with that since I only bought
the Privets for parts (and I had the gall to ask for an extra bit or two as
well as my missing parts. I'll wait and see if I get them), but I'd
recommend using the telephone if someone you know is upset about a missing
piece.
Jason J Railton
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Message has 1 Reply:
Message is in Reply To:
 | | Re: Privet drive car bumper
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| (...) I hope that's in the context of some sort of apology. I've had three Privet Drive sets with this mistake (presumably a bad batch that ended up at Argos), a Black Falcon's Fortress with several redundant parts in the bottom of the box but no (...) (22 years ago, 24-Jan-03, to lugnet.harrypotter, lugnet.loc.uk)
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