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In lugnet.harrypotter, Fiona Dickinson writes:
> Just had a reply from LEGO Consumer Services Europe. Who said "All LEGO Sets
> are tested thoroughly before production, and we have no previous knowledge
> of a similar defect."
I hope that's in the context of some sort of apology. I've had three Privet
Drive sets with this mistake (presumably a bad batch that ended up at
Argos), a Black Falcon's Fortress with several redundant parts in the bottom
of the box but no string for the drawbridge, a Guarded Inn with a missing
antenna and flowers and a mis-moulded slope in a Naboo Fighter. Their
quality control is really going downhill of late.
Where I've phoned up, they've been quick to send out replacements. I'm
waiting to see what the response is like to the web-based form this time.
Jason J Railton
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Message has 2 Replies:
 | | Re: Privet drive car bumper
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| (...) My reply said: "We're sorry to hear your new LEGO set 'Escape From Privet Drive' was incomplete. Although we do our utmost to avoid this, it can sometimes occur that a pieces may be missing, especially in larger sets. I have today ordered the (...) (22 years ago, 29-Jan-03, to lugnet.harrypotter, lugnet.loc.uk)
| | | Re: Privet drive car bumper
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| (...) I just opened up a Troll on the Loose that was missing the troll's loincloth. Rather than call for a replacement I took the easy way out and gave the troll to my kid. It seems seven-year-old boys don't mind those little oversights. Maggie C. (22 years ago, 1-Feb-03, to lugnet.harrypotter, lugnet.loc.uk)
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Message is in Reply To:
| | Re: Privet drive car bumper
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| (...) Just had a reply from LEGO Consumer Services Europe. Who said "All LEGO Sets are tested thoroughly before production, and we have no previous knowledge of a similar defect." They are sending me the new grilles (chrome silver perfect for (...) (22 years ago, 24-Jan-03, to lugnet.harrypotter, lugnet.loc.uk)
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