| |
In lugnet.general, Ahui Herrera wrote:
> Michael, I worked at KB Toys back in my college years (1996-1998) and the poicy
> at the time was that we (KBToys) had the top toys that others did not. At the
> time that was the Hasbro Star Wars Figures, Hot Wheel Cars, and off course the
> Holidy Barbie.
>
> It was pushed on us every day to let customers know that we always have the top
> toys in stock. I remember on several occasions where regular "Joe" would try to
> come in and take 20 to 30 Star Wars Figures and I could not let him have them
> even at retail. This was because the DM wanted to ensure that we had enough on
> hand so that we never ran out.
>
> It did not make sence to me at the time why not sell it all if someone really
> wanted it and it was a REATIL or HIGHER (as is typically of KBs). It was not
> until I became more comfortable with my DM and talked to him about this issue
> did I understand the reason.
>
> My DM told me that his performance was based in part by sales at his stores, but
> two bigger factors were customer service and the perception of our customers
> that we ALWAYS had the top toy. He told me that secret shoppers would judge our
> customer service and also talk to the general public in the stores/malls to find
> out what they thought about the store.
>
> That was the policy from the TOP at the time. Based on what you are
> experiencing that policy/mentality is probably still in place.
>
> -AHui
I went shopping yesterday. The KB in Chandler Arizona had some soldout sets. Any
way I asked the DM that was in the store and asked him if I wanted to buy a few
dozen of the sets that I had in my hand would he stop the sale. He replied NO I
want to have any sale that I can. So I told him about the story. He has some
insight. He said that every once and awhile you have DMs that don't care about
the sale, they just are looking to CTA (Cover There *SS).
Larry
|
|
Message is in Reply To:
17 Messages in This Thread:
  
 
- Entire Thread on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
|
|
|
|
