 | | Re: Impact of LTCs (Re: The Official "Issues List")
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(...) ... (...) The thing about the 9v trains is that it is a gateway to building a train layout (conventional model railroading has a long history with adults, etc etc etc). The layout, whether a LTC or in someone's basement, will likely be (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.trains)
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| | Re: Opinions about LEGO consumer service
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My experiences with LEGO customer service are few and far between, but when I have contacted them, I have been very satisfied. Once, I had bought two of set 8420 and received different couloured shock absorbers. After a brief e-mail conversation, I (...) (17 years ago, 20-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I have been very pleased with the customer service from LEGO S@H. Two examples come to mind: 1. An order was placed online and delivered by our favorite package smashing service. There were damaged and missing items. This went way beyond (...) (17 years ago, 18-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) OK "Customer Service" and consumer service stories... First, two "Customer Service" the organization in Enfield circa 1995 I wrote a letter to Susan Williams (yes, I was in my twenties and I addressed a letter to Ms Williams :) about the (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors)
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| | Re: Opinions about LEGO consumer service
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(...) Not to be rude but... what should Europeans say then (and, worst of all, people from Denmark(!) and Norway who, if I remember correctly, have the highest prices)? I'm not saying at all what you have is ok! But to call 25-30% for criminal, (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I am not sure she was ever real. A lot of companies use a name and when you ask for that person anyone can help you, but by using it they know why you called. Very common for a collection agency or a bank to do that. I used to call and ask for (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Impact of LTCs (Re: The Official "Issues List")
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"Elroy Davis" <edavis@vermontcount...store.com> wrote in message news:JLzvDn.Cqp@lugnet.com... [snip] (...) One way to allow for "non-train" interests in a train display is to dedicate layout space to other Lego themes. One of our shows (RichLUG) a (...) (17 years ago, 11-Aug-07, to lugnet.ambassadors, lugnet.trains)
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| | Re: Opinions about LEGO consumer service
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(...) I have two daughters, 2 and 8 weeks. I loathe the day that they discover that Santa is not what they imagine. As an adult I don't get disillusioned any more. I still think that if she was never real it was brilliant marketing. I still remeber (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I would surmise that she was a real employee in customer service back when it was a smaller company and maybe she even personally replied to customer inquiries back when they weren't as numerous as they would eventually become as TLG grew and (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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Mine was very basic problem. They charged the right amoutn per say to my card. BUT THE PAPER work they provided seemed to be short a few cents here and there. SO IMAGINE the fun an auditor would have with that. Ie how am I too balance things when (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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