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(...) So when was the "coming out" party? I noticed shortly after I got back into the hobby that there was no more "Susan Williams" on the letters. And here I thought that she must have finally retired! This is a great move by TLC, whoever came up (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Oooooh that reminds me, I have had this happen too and that's completely unacceptable. You authorize a charge of x, and then they charge a higher amount? I bought something on sale but they charged me the regular price. I called to get it (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) John; Since i can't find any usefull info in the news section, please explain again for those of us who are not in on the joke. What is the full story on the how and why and when this was revealed? And just for the sake of it, I think this is (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Damon, Susan Williams is right up there with "Film Director Alan Smithee" Basically, it's a made up name, probably to give a more human element to the overall Consumer services group. (Which as an overall, is pretty good!) For BrickFest 2005, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Well, let's just say that Santa, the Tooth Fairy, and Susan Williams have one thing in common.... Do a news search for "susan williams" and you'll know what I'm talking about:-) JOHN (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) John; Fill me in here. What am I missing? (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) Don't you think that he should know about Susan? Someone even told me about the tooth fairy John P (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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All I know is right now shop@home is suffering badly. a lot of shipments with wrong things, but then to make it worse, they sometimes seem to feel it's ok to pressure the person into paying for what they shipped that was wrong. Not something I have (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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In lugnet.ambassadors, Damon Burke wrote: <snip> (...) <snip> (...) Uhhhhh, hem...haw. Forget it; I don't have the heart. JOHN (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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(...) I have had only positive experiences with Lego Customer Service. When I was eight or nine I wrote customer service to get replacements for some broken pieces. Not only did I get the pieces, but also a hand signed letter from Susan Williams, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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