Subject:
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I still can't believe it's true! ()was: S@H Germany, joke of the new century
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Newsgroups:
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lugnet.lego.direct, lugnet.dear-lego
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Date:
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Mon, 18 Sep 2000 11:15:41 GMT
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Viewed:
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1390 times
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Hi all,
the guy that actually contacted LEGO this morning was me, but Paul: Thanks a
lot for mentioning it here already.
If anyone wants to know what excactly happened, read on. And Brad, I hope you
read this as well!
Since I am very excited about the new LEGO S@H service, I contacted it early
this morning, right when they opened the calling lines. I had a large wish-
list of sets that I wanted to order, but instead of that, LEGO confronted me
with many many problems. First of all they will only accept few credit cards
and there is no other way to pay so far. Then, they told me that half of the
sets I wanted are not even available in Germany - they are US only! So, I have
to wonder why they are listed on the specially German Shop page? BTW, the
prices on that list were totally wrong as well. But the best thing is yet to
come. The lady on the phone told me not to call LEGO if I really wanted these
exclusive sets. Instead, I'd better check a famouns site called www.lugnet.com
where I should be able to get some support. Truely, she said something
like "Go to that website, you'll certainly find someone who can help you
better than we can!". SO, I had to wonder why these US only sets are listed on
the German site and she says that she has no idea what she is actually
selling. The catalogues are not printed yet and besides the short list she has
no info or pictures. So, AGAIN, she told me to use LUGNet if I wanted to see
any pictures of their products. "You will find a lot of pictures and details
there, way better than on lego.com. I allways use LUGNet at my Job, since we
do not have any pictures of our products here and LUGNet is a great support
for this job. Actually, you may also use amazon.com or any other web shop,
they'll certainly all be better than the LEGO.com one" . Phew, I fell down my
chair when I heard that! But, last but not least she excused and said: "Sorry
for the bad service, but this is still aly new and we haven't finished all our
plans yet, that's why the set lists and prices are totally wrong" I asked if
the shipping costs are really that high since those might be mixed up as
well. "Nono, these are correct. Of course they are terribly high and I know
that other Internet shops even ship out their products for free, but LEGO.com
has chosen not to offer a that cheap shipping method." [Only the best is good
enough] Haha!
LEGO, I've been seriously badly dissapointed by what you offer! Not even is
the new site ugly and difficult to navigate, but the service lacks a lot, the
prices are way too high and you admit that LUGNet is a way better support for
us than LEGO.com. Is there anything positive that you can mention, besides the
fact that the telephone lady was very friendly and amazed about LUGNet??
Now again, I gotta find someone in the US who is willing to send me all the
S@H exclusives over here. Anyone willing to send a couple of free sets over
here? 3439, 3723, 5712, 3057, 3058, 3059...
Sorry Brad, but your collegues seem to offer A REALLY BAD SERVICE!!! I really
doubt that this is gonna change in the near future. Now, I finally lost my
hope as well (although I used to be one of the optimistic ones here).
Bye, Christian --- xTI@N.
LUGNet Member #479
--------------------------------------------------------------------------
The World is full of AFOLs - gech1@t-online.de
In lugnet.dear-lego, Paul Rutenberg writes:
> Hi
> One of the german Lego Forum members just tried to order something from the • new
> S@H Germany, what a joke, sorry we don't have that, sorry we don't have
> this,sorry that is US only, its not suppose to be in the German catalog, then
> the girl told him to write in Lugnet what he is looking for, somebody can
> surely help him there, can you believe that?, sorry but that is not what i
> expect from a big company like Lego, you guys need to get your s... together.
> Yours truly
> Paul
> PS if you can read german, check out the original letter in the Forum from
> www.1000steine.de
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Message has 2 Replies:
Message is in Reply To:
 | | S@H Germany, joke of the new century
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| Hi One of the german Lego Forum members just tried to order something from the new S@H Germany, what a joke, sorry we don't have that, sorry we don't have this,sorry that is US only, its not suppose to be in the German catalog, then the girl told (...) (24 years ago, 18-Sep-00, to lugnet.dear-lego)
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