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Subject: 
Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
Newsgroups: 
lugnet.lego.direct
Date: 
Sat, 10 Feb 2001 20:05:11 GMT
Viewed: 
1312 times
  
[responding to something I posted a few days ago...]

In lugnet.lego.direct, Todd Lehman writes:
In lugnet.lego.direct, Eric Joslin writes:
As others have said, this is even worse than if he had never set those
expectations to begin with.

http://www.thinkgeek.com/stuff/things/32cf.html

I heard through the grapevine that someone at LD was personally insulted
by the above link.  I didn't mean it at all as a personal insult but to
illustrate Eric Joslin's point, quoted above, and another of his which I
snipped earlier but will repeat here:

With all due respect, when you're working in a consumer-facing
environment, it's not how you feel that matters- it's the impression
the customer is  getting.

In other words, the wrong impression can be sent by silence, especially when
expectations have been set toward not expecting silence.  I hope this is all
water under the bridge by now, so I just wanted to clarify the point of the
above -- no personal attack was intended.  I should have offset the link with
a disclaimer to that effect, but I thought it was clear from the context.  My
apologies to those offended.

I understand that dealing with vitriolic remarks is extremely challenging.

--Todd



Message is in Reply To:
  Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
 
(...) (URL) (24 years ago, 1-Feb-01, to lugnet.lego.direct)

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