To LUGNET HomepageTo LUGNET News HomepageTo LUGNET Guide Homepage
 Help on Searching
 
Post new message to lugnet.lego.directOpen lugnet.lego.direct in your NNTP NewsreaderTo LUGNET News Traffic PageSign In (Members)
 LEGO Company / LEGO Direct / 1831
1830  |  1832
Subject: 
Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
Newsgroups: 
lugnet.lego.direct
Date: 
Fri, 9 Feb 2001 14:05:30 GMT
Viewed: 
1384 times
  
In lugnet.lego.direct, Jake McKee writes:
[...]
10. Brown Bricks
The point here was that someone should respond even if all they could say
was "We are working on it". I somewhat disagree. As of late, the number of
rumors flying based on that exact statement have been overwhelming. Look at
the Train Summit post from Larry P. yesterday. There is no correct answer
unless we are sharing the actual details of the question.

I believe the suggestion was that, when someone posts a friendly question
about, for example, brown bricks...

   http://news.lugnet.com/lego/direct/?n=1512

...that if there was some reason LD knew the answer but couldn't say, it
would be nice to dignify the question with some answer (rather than ignoring
it, intentionally or unintentionally), even if that answer is simply to say
that LD couldn't say.  (Key difference here being saying you can't say vs.
saying you're working on it.)

I think saying "We are working on it" is definitely a risky thing to say,
but I don't think I heard that suggested -- unless TLC really is working
on it, in which case, depending on circumstances, LD could certainly say,
"We are working on it, but don't ask when it'll be finished -- we can't say."

I understand what you are saying about there being no correct answer.
That's what makes coming up with an answer challenging.  :-)  But over time,
you would build up a collection of stock answers to questions like that.
Or you could make a FAQ.


11. Official congratulations for every posting in the media of a LUG or
LUGNET

Jake, did anyone ever suggest that there be official congratulations for
*every* posting in the media?  (Or are you exaggerating for the sake of
making a point?)

I simply said that I found it puzzling that LUGNET, De Bouwsteen, and
DixieLUG were covered in the LA Times and that we received a fax photocopy
in the mail from and some kind words from a LEGO employee in Enfield, yet
no official congrats or acknowledgment of any kind from LD, not through
email, not publicly.

The LA Times article was very upbeat, very positive for all parties.

To clarify...  What I found puzzling is it was an employee in Enfield who
interfaced with the community about it, rather than LD, which is part of
LD's mission.


Todd, come on man, I would rather see LEGO Direct employees working on
enhancements to the web site, improving communication with the community,
and other LD goals.

Of course.  Who wouldn't?  :-)


We are extremely happy to see success of everything LEGO, but some press
coverage that includes LUGNET is not necessarily worth congratulations.

Just to clarify, the article (entitled "LEGO Enthusiasts are Building
Connections Online, Brick by Brick") was a dedicated article about the
online LEGO community -- the first in a new, ongoing series in the LA Times
about online communities.  It's also the first article in the press that
I'm aware of that specifically acknowledges the online community as such.
(Most typical press coverage talks about, say, a few people and the things
they've built, rather than the whole community.)

If you don't feel that's noteworthy, I understand, but it still seems to me
like a big step for TLC to get this kind of recognition in the press.


In the "LEGOs Online Dream" article, your quote "A lot of people are
worried that the Lego Company is spreading itself too thin" was shown by
the reporter to show that the leader of the largest online LEGO community
is not behind the TLC efforts.

It doesn't show that at all.  It shows concern.  And a lot of people *are*
worried that TLC is spreading itself too thin.  (BTW, that quote appeared
in the UK Guardian Unlimited article -- different from the LA Times article.
I agree with the implication that the UK Guardian Unlimited article failed
to flatter TLC.)

--Todd



Message has 3 Replies:
  Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
 
(...) And this community was made possible by Todd and Suzanne. I know I owe them a lot for enhancing the online experience of LEGO...much more than I owe TLC. I am glad that LUGNET is getting some press recognition and I would hope that TLC is (...) (24 years ago, 9-Feb-01, to lugnet.lego.direct)
  Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
 
Todd Lehman wrote in message ... (...) of (...) at (...) ignoring (...) I know that I found it frustrating that LD was not responding at ALL to any questions posted here or even fulfilling their own commitments for providing information. I was the (...) (24 years ago, 9-Feb-01, to lugnet.lego.direct)
  Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
 
Just thought I'd comment on one small thing: (...) If I'm not mistaken, the dutiful employee from Enfield is probably part of our PR department -- and like any good PR department, it's part of their function to follow up on news stories in the (...) (24 years ago, 10-Feb-01, to lugnet.lego.direct)

Message is in Reply To:
  Re: Hey, like, is anyone there? (was: When is Mac support coming for LEGO Mosaic?)
 
(...) Greetings All! This is your friendly neighboorhood LEGO producer/AFOL again. My apologies for taking so long to put this response together. I wanted to make sure I can get as much detail as possible, to avoid any misunderstandings, (...) (24 years ago, 9-Feb-01, to lugnet.lego.direct) ! 

68 Messages in This Thread:






























Entire Thread on One Page:
Nested:  All | Brief | Compact | Dots
Linear:  All | Brief | Compact

This Message and its Replies on One Page:
Nested:  All | Brief | Compact | Dots
Linear:  All | Brief | Compact
    

Custom Search

©2005 LUGNET. All rights reserved. - hosted by steinbruch.info GbR