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A couple days ago, Doyle Nelson alerted us all to re-examine our HP stairs:
http://news.lugnet.com/harrypotter/?n=955
I actually didn't remember a problem building either set, though upon closer
inspection, I actually DID recieve "defective" stairs. It's not overly
problematical or noticeable, given the flexibility in a set of spiral stairs
anyway, but it's certainly there.
Anyway, I took a little time and did some examination on my two sets of HP
spiral staircases, showing the resultant gaps, pictures of the differences
in defective and normal pieces, and also some stats on which sets contained
what, in what quantity, with what part id's:
http://www.suave.net/~dave/staircompare.html
Anyway, since TLC actually requested that Doyle RETURN his defective stairs
(I've never heard them ask THAT before) so that they could examine them,
here's hoping that this will provide some detail...
DaveE
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In lugnet.harrypotter, David Eaton writes:
> Anyway, I took a little time and did some examination on my two sets of HP
> spiral staircases, showing the resultant gaps, pictures of the differences
> in defective and normal pieces, and also some stats on which sets contained
> what, in what quantity, with what part id's:
>
> http://www.suave.net/~dave/staircompare.html
Cool stuff! Let me add my data from the 6706 - can anyone else confirm that
the stair pieces in these sets are consistent or random?
1-01 (2)
1-02 (2)
2-01
2-02
3-01
3-02 (2)
4-02
5-01
6-01 (3)
7-01
8-02
--------
16
... and these seem to be all good.
-- Pawel
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In lugnet.harrypotter, Pawel Nazarewicz writes:
> In lugnet.harrypotter, David Eaton writes:
> > Anyway, I took a little time and did some examination on my two sets of HP
> > spiral staircases, showing the resultant gaps, pictures of the differences
> > in defective and normal pieces, and also some stats on which sets contained
> > what, in what quantity, with what part id's:
> >
> > http://www.suave.net/~dave/staircompare.html
>
> Cool stuff! Let me add my data from the 6706 - can anyone else confirm that
> the stair pieces in these sets are consistent or random?
They are random. Here's mine:
1-01 (1)
1-02 (2)
2-02 (2)
3-02 (2)
4-02 (1)
5-02 (3)
6-01 (1)
6-02 (1)
8-01 (1)
8-02 (2)
Adrian
--
www.brickfrenzy.com
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In lugnet.harrypotter, Adrian Drake writes:
> In lugnet.harrypotter, Pawel Nazarewicz writes:
> > In lugnet.harrypotter, David Eaton writes:
> > > Anyway, I took a little time and did some examination on my two sets of HP
> > > spiral staircases, showing the resultant gaps, pictures of the differences
> > > in defective and normal pieces, and also some stats on which sets contained
> > > what, in what quantity, with what part id's:
> > >
> > > http://www.suave.net/~dave/staircompare.html
> >
> > Cool stuff! Let me add my data from the 6706 - can anyone else confirm that
> > the stair pieces in these sets are consistent or random?
>
> They are random. Here's mine:
> 1-01 (1)
> 1-02 (2)
> 2-02 (2)
> 3-02 (2)
> 4-02 (1)
> 5-02 (3)
> 6-01 (1)
> 6-02 (1)
> 8-01 (1)
> 8-02 (2)
From which set? And all non-defective, I presume?
For the moment I'm wondering more whether defective pieces have consistant
numbers, and whether, within a single set, if any normal AND defective steps
have the same numbers...
DaveE
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In lugnet.harrypotter, David Eaton writes:
> In lugnet.harrypotter, Adrian Drake writes:
> > In lugnet.harrypotter, Pawel Nazarewicz writes:
> > > In lugnet.harrypotter, David Eaton writes:
> > > > Anyway, I took a little time and did some examination on my two sets of HP
> > > > spiral staircases, showing the resultant gaps, pictures of the differences
> > > > in defective and normal pieces, and also some stats on which sets contained
> > > > what, in what quantity, with what part id's:
> > > >
> > > > http://www.suave.net/~dave/staircompare.html
> > >
> > > Cool stuff! Let me add my data from the 6706 - can anyone else confirm that
> > > the stair pieces in these sets are consistent or random?
> >
> > They are random. Here's mine:
> > 1-01 (1)
> > 1-02 (2)
> > 2-02 (2)
> > 3-02 (2)
> > 4-02 (1)
> > 5-02 (3)
> > 6-01 (1)
> > 6-02 (1)
> > 8-01 (1)
> > 8-02 (2)
>
> From which set? And all non-defective, I presume?
>
> For the moment I'm wondering more whether defective pieces have consistant
> numbers, and whether, within a single set, if any normal AND defective steps
> have the same numbers...
>
> DaveE
Oh, sorry. They're all normal, and from the 4706 Forbidden Corridor.
Adrian
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In lugnet.harrypotter, David Eaton writes:
> A couple days ago, Doyle Nelson alerted us all to re-examine our HP stairs:
> http://news.lugnet.com/harrypotter/?n=955
>
> I actually didn't remember a problem building either set, though upon closer
> inspection, I actually DID recieve "defective" stairs. It's not overly
> problematical or noticeable, given the flexibility in a set of spiral stairs
> anyway, but it's certainly there.
>
> Anyway, I took a little time and did some examination on my two sets of HP
> spiral staircases, showing the resultant gaps, pictures of the differences
> in defective and normal pieces, and also some stats on which sets contained
> what, in what quantity, with what part id's:
>
> http://www.suave.net/~dave/staircompare.html
>
> Anyway, since TLC actually requested that Doyle RETURN his defective stairs
> (I've never heard them ask THAT before) so that they could examine them,
> here's hoping that this will provide some detail...
>
> DaveE
Looks like someone assembled the molds wrong IMO. That could explain why
there is a 180 degree difference in the notches in the underside of the
stair pieces. Simple enough of a mistake to overlook, but large enough to
cause significant problems with a major production run.
-Duane
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In lugnet.harrypotter, Duane Hess writes:
> > http://www.suave.net/~dave/staircompare.html
>
> Looks like someone assembled the molds wrong IMO. That could explain why
> there is a 180 degree difference in the notches in the underside of the
> stair pieces. Simple enough of a mistake to overlook, but large enough to
> cause significant problems with a major production run.
That was my thought-- and even more of an easy-to-overlook mistake because
the stairs slide so easily. As I said, I was completely unaware that there
was a problem until I actually went and checked a 2nd time.
I don't expect that this will be a widespread reported problem for this
reason. Most people will probably simply look at the stairs and figure that
it's normal, since it's kind of difficult to get the stairs to remain in place.
Hopefully, though, TLC is/was/will be aware of the problem and will fix it
for future releases. I dunno if it's any cause for recall or anything.
DaveE
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I happened to notice this problem right off when I built the staircase for
my 4706 Forbidden Corridor a while back. It was super obvious because when
I spiraled the staircase for the first time, right in the middle, there was
a gap, but the rest spiraled evenly. I took it apart and found the problem
- one step had the bottom notches turned 180 degrees to the others. I
figured it was supposed to be this way and was suprised the instructions
didn't address this piece, so I just put that step on the bottom and went
from there, solving the problem. I meant to ask about this on Lugnet back
when I built it, but it slipped my mind. I am just now reading all the
stuff that has been posted about this, and I am suprised to learn that the
distribution of this weird piece appears to be random. I thought it served
some purpose that I would eventually figure out, but it looks like I was
wrong. I am curious to hear what Lego will have to say about this.
David
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In lugnet.harrypotter, David Wertz writes:
> I happened to notice this problem right off when I built the staircase for
> my 4706 Forbidden Corridor a while back. It was super obvious because when
> I spiraled the staircase for the first time, right in the middle, there was
> a gap, but the rest spiraled evenly. I took it apart and found the problem
> - one step had the bottom notches turned 180 degrees to the others. I
> figured it was supposed to be this way and was suprised the instructions
> didn't address this piece, so I just put that step on the bottom and went
> from there, solving the problem. I meant to ask about this on Lugnet back
> when I built it, but it slipped my mind. I am just now reading all the
> stuff that has been posted about this, and I am suprised to learn that the
> distribution of this weird piece appears to be random. I thought it served
> some purpose that I would eventually figure out, but it looks like I was
> wrong. I am curious to hear what Lego will have to say about this.
> David
It was hard for it to slip my mind or for me to let it slide. I had 98 Bad
steps! lol
Doyle
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I just received today the Consumer Affairs package to send the defective
pieces back, so I will keep everyone informed as to what happens. But I
still think everyone who has these bad pieces should call consumer affairs
themselves to get the right pieces, because I seriously doubt there will be
a recall.
Doyle
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In lugnet.harrypotter, Doyle Nelson writes:
> I just received today the Consumer Affairs package to send the defective
> pieces back, so I will keep everyone informed as to what happens. But I
> still think everyone who has these bad pieces should call consumer affairs
> themselves to get the right pieces, because I seriously doubt there will be
> a recall.
>
> Doyle
Any update on this?
David
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In lugnet.harrypotter, David Wertz writes:
> In lugnet.harrypotter, Doyle Nelson writes:
> > I just received today the Consumer Affairs package to send the defective
> > pieces back, so I will keep everyone informed as to what happens. But I
> > still think everyone who has these bad pieces should call consumer affairs
> > themselves to get the right pieces, because I seriously doubt there will be
> > a recall.
> >
> > Doyle
>
> Any update on this?
> David
Still waiting for the replacements from Demark. lol
They did say anything, I hope when they replace the parts, that they are
defective also!
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In lugnet.harrypotter, David Eaton writes:
> Anyway, since TLC actually requested that Doyle RETURN his defective stairs
> (I've never heard them ask THAT before) so that they could examine them,
They asked for a return of the product items once when I asked them to
replace 17 badly smudged or poorly printed KK Archer heads. They even sent
me an envelope postage prepaid with which to mail them back to the customer
service dept. I can't fault them for such a thing, but I would have liked
to have kept the heads for customs -- but whatever...
Quality control is undoubtedly an issue of increasing concern. I also
recall the days of the nearly infallible TLC -- one might have had other
complaints, but hardly ever one concerning quality. Now I note problems
with increasing regularity.
-- Hop-Frog
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In lugnet.harrypotter, David Eaton writes:
<snip>
> Anyway, I took a little time and did some examination on my two sets of HP
> spiral staircases, showing the resultant gaps, pictures of the differences
> in defective and normal pieces, and also some stats on which sets contained
> what, in what quantity, with what part id's:
>
> http://www.suave.net/~dave/staircompare.html
>
> Anyway, since TLC actually requested that Doyle RETURN his defective stairs
> (I've never heard them ask THAT before) so that they could examine them,
> here's hoping that this will provide some detail...
>
> DaveE
So for clarification on the findings, 4706 does\can have a random defective
part in it. I have a least one on the set that I have (Richard Marchetti
also found one in his). It is not specific to 4709.
-mark
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In lugnet.harrypotter, Mark Rideout writes:
> > http://www.suave.net/~dave/staircompare.html
>
> So for clarification on the findings, 4706 does\can have a random defective
> part in it. I have a least one on the set that I have (Richard Marchetti
> also found one in his). It is not specific to 4709.
I see that David Wertz reported one in his copy of 4706 (
http://news.lugnet.com/harrypotter/?n=993 ), but also Richard? I must have
missed his post to that effect...
Too bad it's in both sets :( I had hoped it would only be specific to one...
DaveE
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In lugnet.harrypotter, David Eaton writes:
> In lugnet.harrypotter, Mark Rideout writes:
> > > http://www.suave.net/~dave/staircompare.html
> >
> > So for clarification on the findings, 4706 does\can have a random defective
> > part in it. I have a least one on the set that I have (Richard Marchetti
> > also found one in his). It is not specific to 4709.
>
> I see that David Wertz reported one in his copy of 4706 (
> http://news.lugnet.com/harrypotter/?n=993 ), but also Richard? I must have
> missed his post to that effect...
>
> Too bad it's in both sets :( I had hoped it would only be specific to one...
>
> DaveE
I have not idea why I said Richard. Yes it was David - I was looking at the
wrong post when I check to see who it was from.
-mark
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I just purchased 7 sets of stairs from the 4709 set and all the stairs were OK
I purchased 2 sets before that but they were not built so I could comfirm.
It seem to me that the majority of bad stairs are in the smaller set.
Its totally random. Mine averaged about 4.6 bad stairs per staircase! in the
smaller sets!
I'll let you know when the package arrives with the return address to Lego.
They already ordered my 98 stairs and are waiting to examine them on return.
I really hope more people will call them as this will clearly show them the
problem!
I love the stairs, wished the could be fixed in place but other than that
will save me a lot of brick making spiral stairs!.
I wish everyone the same results through S@H, and I can't see why not?
Somehow, somewhere the made the mistak and now they need to fix it! :-)
Doyle Nelson
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