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In lugnet.trains, Achim von Wiedner wrote:
> In lugnet.trains, Cary Clark wrote:
>
> > I too would love to hear about a LEGO-sponsored wheel exchange, but we're
> > talking about a lot of wheels. But I would settle for an official word of when
> > the problem was introduced and when it was fixed.
> >
> > Cary
>
> I have contacted LEGO regarding this issue as I was disappointed with the
> rolling status of the Sante-Fe wheels. LEGO said that if I wanted to they would
> exchange my wheels for new ones (one-to-one) and I would have to mail them in
> but that at the time (immediately after Christmas) they did not have any spare
> sets available for exchange but in a few months they would have enough to
> replace all my wheels (44 sets - I run 2x A units, 2x B units, and 5 wagons). I
> could not wait that long and filed mine down. The set runs extremely well with
> two motors (one in each A unit).
>
> Lego had said that they were aware of the problem all though they claimed it was
> issolated and that they had corrected it.
>
> Achim von Wiedner
What is the number to contact Lego? I have the same problem with a couple of Mot
trains. Do you first send the used ones, or do you wait for the new ones and
then send the old ones?
Steve.
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Message is in Reply To:
 | | Re: Question about the new trains
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| (...) I have contacted LEGO regarding this issue as I was disappointed with the rolling status of the Sante-Fe wheels. LEGO said that if I wanted to they would exchange my wheels for new ones (one-to-one) and I would have to mail them in but that at (...) (21 years ago, 4-Aug-03, to lugnet.trains, lugnet.lego.direct)
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