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Subject: 
Re: Super Chief dark gray hand holds.
Newsgroups: 
lugnet.trains
Date: 
Thu, 28 Feb 2002 18:31:57 GMT
Viewed: 
561 times
  
In lugnet.trains, Larry Pieniazek writes:
Speculation: LEGO(r) at some point may well stop including this pack as
there is verbiage on the invoice that "not all parts may be exactly as
shown" which is boilerplate for "we are not fixing this"... Who knows?

Such a statement, if it is to have any real force at all, should appear
prior to purchase in the catalogues, the website, on packaging, etc. --
anywhere and everywhere where it may have prevented the purchase had the
buyer but known the defect.  Such statements made after the fact of purchase
probably have no weight at all.  I'd expect them to make good on what I
thought I was getting.  Simple as that -- they make a representation about
the product, I expect them to meet the expectation.  Since when has it been
a good business practice to do otherwise?  In some cases, I would think a
false representation would be actionable -- depending on the damage incurred
by the false representation.

I know you are just speculating, Lar -- but this is no small thing we are
talking about.  I think nearly all of us sometimes buy whole sets just to
acquire some one small element in a particular color.

-- Hop-Frog



Message has 2 Replies:
  What do you get when you pays your money?
 
(...) Indeed. Excellent question and one I would suggest is best dealt with elsewhere except I have no idea of the best group to suggest. Perhaps lego.direct? I leave it to someone else to set followups. Now, my 2 cents on that question. I think it (...) (23 years ago, 28-Feb-02, to lugnet.trains)
  Re: Super Chief dark gray hand holds.
 
(...) Indeed, a note on the box saying "the colour of same parts may vary" will do little for their sales. What worries me is that this is the second set this has happened with inside a year - ultimately the costs of these errors are paid by us. One (...) (23 years ago, 1-Mar-02, to lugnet.trains, lugnet.general)

Message is in Reply To:
  Re: Super Chief dark gray hand holds.
 
(...) Check your shipment packaging carefully before you discard it. The separate package referred to (in many posts prior to yours, but this group is quite overwhelming to read lately, so you may not have taken the time to browse before posting) (...) (23 years ago, 28-Feb-02, to lugnet.trains)

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