Subject:
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Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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Newsgroups:
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lugnet.robotics
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Date:
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Fri, 6 Aug 1999 19:26:06 GMT
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Viewed:
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1060 times
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In lugnet.robotics, Matthew Miller writes:
> Robert Munafo <munafo@gcctechNO.SPAMcom> wrote:
> > I also think LEGO might not like the book because it shifts the market
> > towards older, more sophisticated customers who tackle tough problems and
> > ask tough questions. Most of the people who will buy an O'Reilly book are
> > "engineer types" who will want to make Mindstorms do way more than it was
> > designed to do.
>
> As long as they're buying, why would Lego mind?
More sophisticated customers tend to place a higher demand (i.e. workload) on
service and technical support. Also, they tend to spread the word that the
system as-supplied is insufficient to do what it was intended.
Children tend to be less demanding and more imaginative -- they just use
whatever they have. Can you imagine a child complaining that they can't build a
perfect MechWarrior because the only trans-orange 2x4 hinge pieces come in a
discontinued $100 set?
When faced with an insurmountable inadequacy, a child's attention span is short
enough that they just go off in a different direction and don't get frustrated.
Therefore, they are more satisfied in the long run.
- Robert Munafo
LEGO: TC+++(8480) SW++ #+ S-- LS++ Hsp M+ A@ LM++ YB64m IC13
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Message has 3 Replies:
 | | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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| (...) Bad support is bad support - I'd tend to think that an irate parent of a 8-12 yo would make more bad press than an irate 34 yo - after all, as adults, we *can* got get a Handi-board if we really want a powerful CPU. (...) Again, I see this as (...) (25 years ago, 6-Aug-99, to lugnet.robotics)
| | | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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| (...) Really? As a highly knowledgeable (and obviously modest!) computer user, I _never_ call tech support. And when I ran an ISP several years ago, most of the calls from people who knew what they were doing were a joy to deal with compared to the (...) (25 years ago, 6-Aug-99, to lugnet.robotics)
| | | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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| (...) I tend to agree with Matthew Miller. I've also worked at an ISP, and the technially sophisticted customers generally called once. I'd give 'em the info they needed, and they could handle the rest. (...) But it isn't, in this case. Mindstorms (...) (25 years ago, 7-Aug-99, to lugnet.robotics)
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