Subject:
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Re: KBKids.com and Outback Airstrip Fun
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 13 Oct 1999 20:43:13 GMT
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Viewed:
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318 times
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I received my order yesterday. Everything was in order. A couple comments....
In lugnet.market.shopping, Ben Roller writes:
> Well, I got my Outback Airstrip from KBKids.com today. No, wait,
> that's not a...what the heck, "DRIP-IT Handy Funnel"?
>
> The Package:
Mine was packaged poorly. The top six inches of the box were empty. The top
of the box had been crushed and the tape had torn. I could clearly see inside
that there was Lego.
> <snip>
>
> The KBKids.com conversation:
> First, the KB rep. said that my order didn't go through
> because my CC was declined on 10/6. I was using the $10.00 cupon, so
> apparently the total of $4.31 broke my checking account...don't think
> so. On a side note, I just called my bank and was informed that in
> fact my card was not declined around that time (no charges at all).
> So anyway, the rep. tried to reorder the set to see if it worked this
> time, but I told her about the shortage as she looked to see that in
> fact they have a negative inventory of the Outback Airstrips. So, if
> you have one, I think you're supposed to send it in. :)
They were out of Outback Airstrips before I ordered mine. You might try the
trick I used. Call them back and try and order an Outback Astrip. It seems
that they have two inventory entries for this set. ;-)
> She said that
> my $10 off can be redeemed at any KB toystore just by having them call
> KBKids. (cool, now to go see if they have any airstrips!)
Where did you get this coupon? Is it one of the internet discounts or a real
piece of paper? The KB Toys around here don't sell Lego, but there is a KB
Toyworks that I could use it at.
>
> The Improvements conversation:
> Just for kicks, I called the number on the invoice. Boy was
> that a fun conversation. I started by saying very cheerfully, "Hi.
> Today I received an order from your company, but there is just a
> slight problem. I didn't place an order and in fact have never even
> heard of your company." She took the order number, my name, etc. and
> when she got to my address, she laughed and said "that was supposed to
> go to Texas!". The invoice said Georgia, but hey, close enough (she'd
> misunderstood a digit when I read off the number, so that was just a
> fun mistake). They're sending me a UPS label so that I can send it
> back to them and not have any more trouble...gee thanks.
>
> So what I want to know:
> 1. Correct me if I'm wrong, but isn't it true that if a
> company sends you product that you didn't ask for, you don't have to
> pay for it and are allowed to keep it?
That seems like such an obviously pro-consumer anti-business idea that I'm sure
our government has never approved it. :-) Seriously, I wouldn't pay to ship it
back to them, but if they are paying for shipping I think you need to send it
back.
> Does that count for shipping
> mistakes when you're not on the invoice but on the package? Does it
> count for UPS? Do I HAVE to send it back to Improvements or can I
> just keep it. Heck, I don't want it, but it seemed like something my
> mom might like and I'll see her in 3 days.
>
> 2. Did anyone else get the wrong thing from KBKids? My
> roommate got the wrong Lego set (lucky boy) and they told him to keep
> it while they send the right one. Someone already said that they got
> some Star Trek dolls. Anyone else?
Everything arrived. The big inventory tags said "Outback Astrip" on them as
expected.
I hope you do get the sets you desire. (I only took two, I promise!)
Thanks,
Naji
>
> Ben Rolller
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Message has 1 Reply:
 | | Re: KBKids.com and Outback Airstrip Fun
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| (...) It was the Internet coupon that everyone else in the world used. I mentioned this to her, but since my order didn't go through I apparently have one "in the system" credited to me that I can use for anything at any KB store. Not sure if ours (...) (25 years ago, 13-Oct-99, to lugnet.market.shopping)
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Message is in Reply To:
| | KBKids.com and Outback Airstrip Fun
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| Well, I got my Outback Airstrip from KBKids.com today. No, wait, that's not a...what the heck, "DRIP-IT Handy Funnel"? The Package: The outside packaging had my name and address and said that it was from KBKIDS, but the invoice inside the package (...) (25 years ago, 13-Oct-99, to lugnet.market.shopping)
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