Subject:
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Re: MF at etoys.com
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Newsgroups:
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lugnet.market.shopping
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Date:
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Sat, 29 Jul 2000 01:16:24 GMT
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Viewed:
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657 times
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In lugnet.market.shopping, Larry Pieniazek writes:
> In lugnet.market.shopping, Christopher Wiggenhorn writes:
> > On Thu, 27 Jul 2000, Larry Pieniazek wrote:
> >
> > >
> > > Also BTW:
> > >
> > > Today's USA Today (McPaper, but hey... it's free at this hotel) tells that
> > > online retailers got fined 1.5M USD by the FTC (including our
> > > notorious "silent cancel" friends at kbkids.com who were fined 350K USD)
> >
> >
> > Of course, this fine might have something to do with their "silent
> > cancels." Maybe it's not as sinister as canceling orders because they
> > realized the price was too low. Maybe they're just trying to avoid
> > fiascos like the last holiday season.
>
> I prolly hit fire too fast on that, sorry, the fines were for not sticking to
> the "ship within 30 days or crisply notify buyers" rule that the FTC has in
> place for all [mail/phone/inet]-order companies, and all were a result of the
> holiday season. TRU.com got slapped too.
>
> ++Lar
Just FYI, here's the replies I have received from KBKids.com. I wanted to
check the goverment sites to clarify if this "FTC rule" is valid for
backordered items, as KBKids says it is. But I haven't had time to look. It
still would seem that a back-ordered item should follow a different rule.
Dave
dwspeck@us.ibm.com
------------------
Thank you for your order with KBkids.com. Due to overwhelming demand, we have
been forced to cancel your backordered "101402 (2) Amazon Ancient Ruins
(Lego)".
We apologize for this inconvenience and unfortunately, we do not have an
estimated date of availability.
Due to legal restrictions on e-commerce we are only able to hold an order for
15 days. If the order cannot be fulfilled within this time frame, we must
cancel the order. Please accept our sincere apologies for any inconvenience
this may have caused. As a reminder, your credit card will not be charged for
this canceled backordered item.
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Message has 1 Reply:
 | | Re: MF at etoys.com
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| (...) It is. I suspect the problem is that (iirc) they have to give you a definite date of expected arrival if they offer you the option of waiting for a backordered item. Ran (24 years ago, 29-Jul-00, to lugnet.market.shopping)
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Message is in Reply To:
| | Re: MF at etoys.com
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| (...) I prolly hit fire too fast on that, sorry, the fines were for not sticking to the "ship within 30 days or crisply notify buyers" rule that the FTC has in place for all [mail/phone/inet]-order companies, and all were a result of the holiday (...) (24 years ago, 27-Jul-00, to lugnet.market.shopping)
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