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In lugnet.trains, Jake McKee writes:
> In lugnet.trains, Dean Husby writes:
>
> > But I do notice that the wheelsets in the Legend Metroliner are stiff and
> > don't roll well. Some of them had notches on the wheels that I had to gently
> > cut off to make them spin without clicking...
>
> Dean, sounds like your wheels had some production errors. I would encourage
> you to call our Consumer Services Center and ask them to send you some
> replacements. They should be able to get them to you in no time.
>
> Jake
Dear Jake,
I would additionally beg you to give this information into your production
and quality control. Here we are all adults and train heads, our trains are
not operated too much and we have tons of stuff. If I have 40 wheelsets with
problems - who cares. I still have 400 older ones that are ok.
BUT if a kid or a newbie to trains gets a first set now and there is a lack in
quality, they might think Lego trains are like that. If a Metroliner is not
able to be operated with 2 extra club cars on flat surface(*) that is poor and
will not help you to sell more stuff......
Last point, why we can not do too much: It is hard to tell, in which case a
wheel block is 'bad' and in which it is 'ok'. That is not like black and
white, but there are all kind of grey in between. I am not too glad with 80%
of the latest wheel sets I got. But only 5% are really bad ones that will not
roll down a 5° slope. As written before we were once able to make up a front
pulled train of 126 waggons. That has been the 'average' quality of that time
(before 2000). If that is still your todays standard(**), I have to send back
at least 80% of my 100xx whelsets. I suppose your customer service would call
me mad for doing so.
So I think it is your point to work on this - please forward the information.
Kind Regards,
Ben
(who never would buy the cheaper MegaBloks, but who demands a high quality by
TLC then....)
(*) as written in the 1000steine board a few days ago....
(**) in the past TLC used the slogan: "Only the best is good enough for our
children."
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