Subject:
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Re: Super Chief set not ready for prime-time // Super Chief no train set?
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Newsgroups:
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lugnet.trains, lugnet.lego.direct
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Date:
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Wed, 16 Oct 2002 12:21:11 GMT
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Viewed:
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4391 times
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Reinhard \"Ben\" Beneke wrote:
> In lugnet.trains, Jake McKee writes:
>
> > In lugnet.trains, Dean Husby writes:
> >
> >
> > > But I do notice that the wheelsets in the Legend Metroliner are stiff and
> > > don't roll well. Some of them had notches on the wheels that I had to gently
> > > cut off to make them spin without clicking...
> >
> > Dean, sounds like your wheels had some production errors. I would encourage
> > you to call our Consumer Services Center and ask them to send you some
> > replacements. They should be able to get them to you in no time.
> >
> > Jake
>
>
> Dear Jake,
>
> a German Co-AFOL has had trouble with the Santa Fe train as well.
> He called the consumer service for replacement wheel sets and got informed the
> Super Chief was not meant as a train set, but as a display set for the shelf
> only. So there is no need for working (+ replacement) wheels at all... :-(
>
> http://f24.parsimony.net/forum61776/messages/52984.htm
> (only in German)
>
> Is that the way to handle a mayor quality issue?
>Ben
Hmmm, this sounds very, VERY bad!
A consumer Service Department is meant to provide SERVICE !!
Bad parts are bad parts, and there should only ONE PROPER ANSWER from a
service employee: 'Sorry, of course w'll replace your bad Legos'
That's it, no more, NO LESS !!
No stupid denials and 'meant to be for display' bla, bla, bla'. The
Constellation, that's a display set!
Maybe they've a bit forgotten who actually pay their salary: the
Costumers, not the boss....
NOTE: In the Netherland 2 sets of Lego are elected 'Toy of the Year 2002'
The Jury stated that one of the better aspects of Lego is: the HIGH
LEVEL of Costumer SERVICE !!??? ..........is it ?????
Klaas
PS: Which newsgroup is best read by Lego-employee's?? I'll gladly post,
repost, crosspost etc. this message to that group.
And Ben: maybe we can have some Very Clear discussion about the
Service-topic (with the Lego-guys) during the Legoworld event!
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