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In lugnet.trains, Richard Marchetti writes:
> In lugnet.trains, Larry Pieniazek writes:
> > Speculation: LEGO(r) at some point may well stop including this pack as
> > there is verbiage on the invoice that "not all parts may be exactly as
> > shown" which is boilerplate for "we are not fixing this"... Who knows?
>
> Such a statement, if it is to have any real force at all, should appear
> prior to purchase in the catalogues, the website, on packaging, etc. --
> anywhere and everywhere where it may have prevented the purchase had the
> buyer but known the defect. Such statements made after the fact of purchase
> probably have no weight at all. I'd expect them to make good on what I
> thought I was getting. Simple as that -- they make a representation about
> the product, I expect them to meet the expectation. Since when has it been
> a good business practice to do otherwise? In some cases, I would think a
> false representation would be actionable -- depending on the damage incurred
> by the false representation.
>
> I know you are just speculating, Lar -- but this is no small thing we are
> talking about. I think nearly all of us sometimes buy whole sets just to
> acquire some one small element in a particular color.
Indeed, a note on the box saying "the colour of same parts may vary" will do
little for their sales. What worries me is that this is the second set this
has happened with inside a year - ultimately the costs of these errors are
paid by us. One has to wonder about their checking procedures...
Scott A
=+=
Have you inspected Arthur’s Seat yet?
http://www.bricklink.com/store.asp?p=scotta
"A reasonable man adapts himself to suit his environment. An unreasonable
man persists in attempting to adapt his environment to suit himself.
Therefore, all progress depends on the unreasonable man." (GBS)
=+=
>
> -- Hop-Frog
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Message is in Reply To:
 | | Re: Super Chief dark gray hand holds.
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| (...) Such a statement, if it is to have any real force at all, should appear prior to purchase in the catalogues, the website, on packaging, etc. -- anywhere and everywhere where it may have prevented the purchase had the buyer but known the (...) (23 years ago, 28-Feb-02, to lugnet.trains)
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