 | | Re: Reply 6: Issues vs. Mistakes
|
|
(...) I'm keeping out of the color discussions, but I can answer this one. The 'Beige' on the list IS what we know as Tan. At LEGO, this color is known both as 'Brick Yellow' and also 'Beige' - color number 05 on the LEGO color chip pallette. Quite (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 6: Issues vs. Mistakes
|
|
In lugnet.color, Christian Treczoks wrote: <snip> (...) <snip> (...) For me, you've just lost your credibility. You're saying one thing in one post--'it's all about the communication--if they just said they're sorry but they can't change it now due (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 7: Businesses, Customers and Trust
|
|
Dear Leonard, Just a small correction and addition here: The "American Mindset" annotation relates to the example of Davids experience with Lego fixing a problem, and how exited he was that they actually did this, not to the starting paragraph. (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 6: Issues vs. Mistakes
|
|
David Eaton wrote: > Actually, is that true? At the time, was JVK in a position to reverse > the color change? He wasn't the CEO back then. IIRC he was a vice > president of some sort? Was he even in charge of that division of > Lego? I honestly (...) (20 years ago, 17-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 6: Issues vs. Mistakes
|
|
(...) Yep, 15K in about 4.5 years...but that's not 10 a day average. That's more like 14 per day (considering holidays, weekends, and vacation time - Granted, I work a great many weekends, holidays, and evenings, but I'd rather not start considering (...) (20 years ago, 16-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 7: Businesses, Customers and Trust
|
|
(...) -snip- (...) Would it change anything if the word was "dispassionate"(1) rather than objective. The idea that David is trying to express is whether an opinion is being clouded by excessive emotionalism. Maybe it is just an uniquely American (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 6: Issues vs. Mistakes
|
|
(...) Actually, is that true? At the time, was JVK in a position to reverse the color change? He wasn't the CEO back then. IIRC he was a vice president of some sort? Was he even in charge of that division of Lego? I honestly don't know, I'm just (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 7: Businesses, Customers and Trust
|
|
(...) North Americans only, or South Americans too? (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 4: A simple case of communication courtesy
|
|
(...) Acknowledged. (...) What other duties does Jan have? I had the impression that CD was a fulltime job for him. (...) Yep. I can understand that. In ye olden days I had times where I had to process (i.e. at least read enough to see wether it was (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 7: Businesses, Customers and Trust
|
|
(...) There is no such thing as an "objective opinion". It's either - or. Objective: "Colour change is wrong for these reasons: ..." Opinion: "I cannot accept the CEOs apology" I don't consider myself "burned" here. I've been hit by the colour (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
