 | | Re: Impact of LTCs (Re: The Official "Issues List")
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"Elroy Davis" <edavis@vermontcount...store.com> wrote in message news:JLzvDn.Cqp@lugnet.com... [snip] (...) One way to allow for "non-train" interests in a train display is to dedicate layout space to other Lego themes. One of our shows (RichLUG) a (...) (17 years ago, 11-Aug-07, to lugnet.ambassadors, lugnet.trains)
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| | Re: Opinions about LEGO consumer service
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(...) I have two daughters, 2 and 8 weeks. I loathe the day that they discover that Santa is not what they imagine. As an adult I don't get disillusioned any more. I still think that if she was never real it was brilliant marketing. I still remeber (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I would surmise that she was a real employee in customer service back when it was a smaller company and maybe she even personally replied to customer inquiries back when they weren't as numerous as they would eventually become as TLG grew and (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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Mine was very basic problem. They charged the right amoutn per say to my card. BUT THE PAPER work they provided seemed to be short a few cents here and there. SO IMAGINE the fun an auditor would have with that. Ie how am I too balance things when (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) Damon- I am not the type that goes around saying "Santa isn't real". My kids are 18 & 20 and I still would never say that to them. That said, I dislike dishonesty as well. So, in beneign cases such as this, I just wink. There are humorous (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) So when was the "coming out" party? I noticed shortly after I got back into the hobby that there was no more "Susan Williams" on the letters. And here I thought that she must have finally retired! This is a great move by TLC, whoever came up (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) Oooooh that reminds me, I have had this happen too and that's completely unacceptable. You authorize a charge of x, and then they charge a higher amount? I bought something on sale but they charged me the regular price. I called to get it (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) John; Since i can't find any usefull info in the news section, please explain again for those of us who are not in on the joke. What is the full story on the how and why and when this was revealed? And just for the sake of it, I think this is (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) Damon, Susan Williams is right up there with "Film Director Alan Smithee" Basically, it's a made up name, probably to give a more human element to the overall Consumer services group. (Which as an overall, is pretty good!) For BrickFest 2005, (...) (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) Well, let's just say that Santa, the Tooth Fairy, and Susan Williams have one thing in common.... Do a news search for "susan williams" and you'll know what I'm talking about:-) JOHN (17 years ago, 16-Aug-07, to lugnet.ambassadors, FTX)
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