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Check out http://www.lego.com/help/default.asp
They have a phone number [(800)442-5346] where you can call for
replacement pieces.
In lugnet.service, Ken Tkacs writes:
>
>
> "Michael Jorgensen" <jorgensen@iprimus.ca> wrote in message
> news:<FvBu5L.Joy@lugnet.com>...
> > > Well, It finally happened...I bought a set with a missing piece
>
>
> I myself just bought a set yesterday that has two deformed pieces in it. It
> is the "Fright Knights" 'Witch's Castle.' The legs of the two 'guards'
> mini-figs, the ones that are safely sealed in the vacuum-formed insert, both
> look melted. The plastic around them doesn't seem to be disturbed, so I have
> to believe they were packaged this way.
>
> This is the first time anything like this has happened in a Lego set. I don'
> t want to take it back to the store because at this point the set is
> discontinued, and I don't want to lose the chance to have it. But I'm
> disappointed that the legs are all melted. I don't know what to do about it.
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"Michael Jorgensen" <jorgensen@iprimus.ca> wrote in message
news:<FvBu5L.Joy@lugnet.com>...
> > Well, It finally happened...I bought a set with a missing piece
I myself just bought a set yesterday that has two deformed pieces in it. It
is the "Fright Knights" 'Witch's Castle.' The legs of the two 'guards'
mini-figs, the ones that are safely sealed in the vacuum-formed insert, both
look melted. The plastic around them doesn't seem to be disturbed, so I have
to believe they were packaged this way.
This is the first time anything like this has happened in a Lego set. I don'
t want to take it back to the store because at this point the set is
discontinued, and I don't want to lose the chance to have it. But I'm
disappointed that the legs are all melted. I don't know what to do about it.
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Does anyone know how to get back issues of Lego magazines? There's a strange
dearth of contact Email addresses on the Lego web site.
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In lugnet.service, Chris Pederson writes:
> It seems like its been a while since the last Shop@home catolog came out,
> anyone know the schedule on these?
>
> Thanx
From LEGO's "Bulk Pak" WEB site, it looks like a new catalog will be out in
July. The following can be found at:
WWW.LEGO.COM/BULK
All New Shipping!
Long-time customers know that up until now regular shipping charges were
included in our prices. While convenient, you may not have been aware of
the overall value we offered when comparison price shopping with other
direct retailers. In response to requests, our pricing now excludes
shipping charges and we’ve added a modest separate charge for shipping.
This new pricing policy applies to this special offering of the new LEGO
Just Imagine Bulk Paks and for all other items will be effective starting
with . . .
our new Summer 2000 catalog which will be available to US and Canadian
customers in July.
. . . We want you to be able to enjoy the convenience of
shopping direct, so we’ve made a commitment to keep shipping and handling
costs reasonable and a good value! See below for complete shipping
information. For Shipment to Canada, please add an additional $2 USD to
regular shipping rates below.
Order Regular
Value Shipping
Up to $20 = $2.50
$20.01 - $50 = $4.50
$50.01 - $75 = $6.50
$75.01 - $125 = $8.50
$125 and up = $10.00
Well, it looks like LEGO S@H will be getting a little extra when we place an
order. We'll have to see if the set prices go down from those of the previous
catalog since the set cost doesn't include shipping . . . (I doubt it - but
we'll see).
I'm looking forward to getting my catalog too.
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It seems like its been a while since the last Shop@home catolog came out,
anyone know the schedule on these?
Thanx
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Well,
It finally happened...I bought a set with a missing piece. First off, I am
amazed at LEGO's QA. LEGO has got to be the easiest thing in the world to
mess up on packaging nut I have never found a set with a missing piece...until
Saturday.
I bought 7159 (Pod Racing Bucket) and it is missing a 1x2 dark grey plate,
which I noticed once I got to page 29 of the instruction booklet (building the
engines of the 4th racer).
Who do I call to rectify this? LEGO Canada? LEGO Direct? What is the number to
phone and what is the procedure? (i.e. how do I make sure they know what piece
I'm talking about?)
I am in Canada (near Toronto)
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Strange - S@H isn't available in the UK, and I thought I'd never find some
grey bricks. Then, two days ago I was on a sailing trip and we stopped at
Lymington, just south of the New Forest. In a toyshop there I found an old
box of Lego with set number #805, marked 'Supplementary Set from 5 years'.
The 'not for children under 36 months' warning appears on the bottom in
Fench, Italian, Greek and Swedish, but not English. Then it says 'Made by
Lego AG, Switzerland (C) 1986 LEGO Group. I don't think this set was ever
officially available in the UK (I don't recall ever seeing grey bricks in
any catalogues - I would probably have got them for Classic Space models
back in 1986), but it contains exactly those bricks described as Service
Pack #5145. Unfortunately, they didn't have any more - and I had to explain
to the rest of the crew why I was buying Lego.
I'll be glad when the Lego world shop re-opens. The national boundaries on
what Lego sets are available have always bugged me. I know they still want
to vary release internationally for high street sales purposes, but I'll be
glad when you can buy what you want, wherever you are.
Jason J. Railton
----- Original Message -----
From: William A. Swanberg <swanberg@msn.com>
> I don't know if this is still valid, but you might try asking S@H for • #5145,
> if they are still selling it. Contains 1 2x10, 1 2x8, 14 2x4, 8 2x3, 12
> 2x2, 2 1x8, 4 1x6, 4 1x4, 4 1x3, 8 1x2, and 4 1x1 bricks.
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In lugnet.service, Fei Yue writes:
> Dear everyone,
> Reading from the past posts, I know that LEGO S@H is a mail-order service
> which is for North America only. I live in Hong Kong but fortunately I have
> a friend in US. I am going to request him for buying the LEGO parts from S@H
> for me. Can you tell me the mail address of LEGO S@H, which is for ordering
> the parts?
> Can we order the LEGO parts of past years? At least can we order LEGO
> parts of 1999 at this moment?
Here is what they have. See www.brickset.co.uk for pictures.
5130-Windows & Seats
5318-Headwear
5050-Airplane Pieces
5316-Transparent Pieces
5386-Antennas
5388-Hinges
5315-Connectors
5033-Lights
5391-Battery Box
K5391-Lights & Battery ZBox
5037-Electric Plates
5133-Town Pieces
5396-Cockpits
5389-Divers Pieces
5394-Horses
5132-Wheels & Bearings
5397-Magents & Holders
5390-Contruction Pieces
5382-Aquazone Pieces
5216-Steep Roof Bricks (black)
5127-Low Roof Bricks (red)
5161-Inverted Roof Bricks (red)
5151-Steep Roof Bricks (red)
5215-Bricks (green)
5140-Bricks (red)
5141-Bricks (blue)
5142-Bricks (white)
5143-Bricks (yellow)
5144-Bricks (black)
5145-Bricks (grey)
621-Brick Seperator (grey)
630-Brick Seperator (green)*
624-Basic Motor*
5321-Large Plates (white)
5320-Small Plates (white)
5217-Plates (black)
5146-Plates (blue)
5147-Plates (red)
5149-Doors & Windows (red)
5165-Hinges & Couplings
628-Jumbo Baseplate (grey)*
626-Large Baseplate (green)*
627-Large Baseplate (blue)*
629-Building Plates (red, yellow, green; 1 each)
697-Idea Book*
5381-Adventurers Pieces
5313-Spaceport Pieces
5319-Decorated Pieces
5314-RES-Q Pieces
5303-Buffers*
5300-Train engine*
5310-Train light*
5304-Train wheels*
5302-Boogieplates*
5305-Connection Wire*
5309-Wagon plate (red)*
There are also tons of TECHNIC packs. Many of the sets I listed might be sold
out, as many have been discontinued and are being cleared out to make way for
LEGO Direct. Those with an (*) are not discontinued. There are also some
special sets you might be intrestead in. Excepet for 3438, all are
discontinued.
2148-Yellow truck
3442-Red truck
2126-Train Cars
3438-McDonald's
> Where can we find a full catalogue of service? I went to
> http:\\www.LEGO.com\service(not exactly)last year, and there were more parts
> than the parts printed on the catalogue. However, I went to the above web
> address today, there remains only service for Technic, in which there is
> just a motor! So can we request a full catalogue from LEGO S@H? If not,
> please tell where can we find it. Thank you!
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In lugnet.service, Fei Yue writes:
> Thanks for your reply!
> Then, can I order SERVICE from US? Is it an office for ordering the SERVICE • or
> a shop for buying LEGO pieces?
> Can you tell me its address?
> Thank you.
Yes, there is an office, but you have to be in the US or Canada to order from
it. Sorry.
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Dear everyone,
Reading from the past posts, I know that LEGO S@H is a mail-order service
which is for North America only. I live in Hong Kong but fortunately I have
a friend in US. I am going to request him for buying the LEGO parts from S@H
for me. Can you tell me the mail address of LEGO S@H, which is for ordering
the parts?
Can we order the LEGO parts of past years? At least can we order LEGO
parts of 1999 at this moment?
Where can we find a full catalogue of service? I went to
http:\\www.LEGO.com\service(not exactly)last year, and there were more parts
than the parts printed on the catalogue. However, I went to the above web
address today, there remains only service for Technic, in which there is
just a motor! So can we request a full catalogue from LEGO S@H? If not,
please tell where can we find it. Thank you!
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Thanks for your reply!
Then, can I order SERVICE from US? Is it an office for ordering the SERVICE or
a shop for buying LEGO pieces?
Can you tell me its address?
Thank you.
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In lugnet.service, Fei Yue writes:
> Dear everyone,
> Hi, I am a LEGO fan like all of you. I would like to order some parts of
> LEGO from the SERVICE. I'd got 2 booklets of the SERVICE in year 1999 and
> 1998. Printed on the booklets, there're many European countries' flags, that
> means the SERVICE is for Europe only, I think.
> It is not preferable for me to order the SERVICE from Europe because the
> shipping will cost much. Does the LEGO SERVICE have any branches which near
> Hong Kong? Or can I order on Internet?
> I know the content of the SERVICE is changing every year. Can I order the
> LEGO parts of past years?
> I have one more question: Except inside the LEGO box, where can I get the
> new booklet of SERVICE of 2000?
SERVICE is no longer available in Europe. It remains, for now, in the US.
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Dear everyone,
Hi, I am a LEGO fan like all of you. I would like to order some parts of
LEGO from the SERVICE. I'd got 2 booklets of the SERVICE in year 1999 and
1998. Printed on the booklets, there're many European countries' flags, that
means the SERVICE is for Europe only, I think.
It is not preferable for me to order the SERVICE from Europe because the
shipping will cost much. Does the LEGO SERVICE have any branches which near
Hong Kong? Or can I order on Internet?
I know the content of the SERVICE is changing every year. Can I order the
LEGO parts of past years?
I have one more question: Except inside the LEGO box, where can I get the
new booklet of SERVICE of 2000? (I got the booklet from the LEGO set I
bought at Toys'R'us, which is a foreign version but not a Hong Kong version,
I mean it is not imported by LEGO Hong Kong Ltd. The Hong Kong version
contains a Chinese-translated catalogue only, but the SERVICE usually
disappear. What a pity!)
Hoping you can help me. Thank you!
Fei
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Jeff Stembel wrote:
> No problem. I don't know if they still have them, though, as they aren't
> listed in the current catalog
Don't forget that this one is the thin one and a lot of stuff that they
have isn't in it.
--
Larry Pieniazek - lpieniazek@mercator.com - http://my.voyager.net/lar
http://www.mercator.com. Mercator, the e-business transformation company
fund Lugnet(tm): http://www.ebates.com/ ref: lar, 1/2 $$ to lugnet.
Note: this is a family forum!
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In lugnet.service, Scott Arthur writes:
>
> > No problem. I don't know if they still have them, though, as they aren't
> > listed in the current catalog
>
> Thanks. I'm really just trying to get a handle on the UK v US price
> difference.
I figured as much. Just thought I'd through it in. ;)
Jeff
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> No problem. I don't know if they still have them, though, as they aren't
> listed in the current catalog
Thanks. I'm really just trying to get a handle on the UK v US price difference.
Scott A
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In lugnet.service, Scott Arthur writes:
> What are the costs for:
> a) The 9v Train Motor Pack
US$27.50
> b) The Train Lighting Brick
US$5.50
>
> Thanks for your help.
No problem. I don't know if they still have them, though, as they aren't
listed in the current catalog
Jeff, "Thallid Lord"
Save the Whales! I may get hungry later... :)
ICQ #66153738
http://members.xoom.com/aulddragon/
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What are the costs for:
a) The 9v Train Motor Pack
b) The Train Lighting Brick
Thanks for your help.
Scott A
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Hi James & guys,
Youre right I meant what I wrote, the Austrian catalog has a
full list of service packs in it.
Like the old days
Greetings and keep building
Nico
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In lugnet.service, Nico Hoogerbrug writes:
> Hi guys,
> The service packs are goiing out the catalogs world wide,
> but for you who want to order them far away, just read the
> Austrian catalog.
> The service sets are still in it, so feel free to ask them.
> Have fun and keep building
> Nico
I hope you mean Austrian and not Australian... :)
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