Subject:
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Re: I need a receipt!
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Newsgroups:
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lugnet.market.theory
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Date:
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Sun, 27 Jan 2002 15:45:41 GMT
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Viewed:
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1179 times
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"Mr L F Braun" <braunli1@pilot.msu.edu> wrote in message
news:GqLpy8.Bou@lugnet.com...
> In lugnet.market.theory, Tony Kilaras writes:
> >
> > "Matthew Gerber" <matthew@digitaliris.com> wrote in message
> > news:GqL5xw.MrM@lugnet.com...
> > > In lugnet.general, Dave Johann writes:
> > > > > > Of course, Toys 'R' Us will give you a gift card/Geoffrey • Dollars/store
> > > > > > credit for the return without receipt, if you shop at T'R'U often • enough to
> > > > > > make that work...
> > > > >
> > > > > ...and, you can only get a *cash* refund if the original purchaser
> > > > > paid with debit or cash. I'm betting that most folks haven't • bought
> > > > > their 1349s that way. If you take it back without any receipt, • they
> > > > > *should* be able to give you store credit, just as they would if • the
> > > > > item had been bought with a third party CC. I did that just • today,
> > > > > in fact--I had lost my receipt--and I got a little card, that's • good
> > > > > indefinitely and that I can use piecemeal (and I will, when the Ep • II
> > > > > sets come out).
> > > >
> > > > Ah, TRU (and Target) will NOT give credit without a receipt if the • item
> > > > being returned is electronic in nature. The best either will do is an
> > > > exchange of that item if it is stock. This is to prevent folks who buy • $5
> > > > DDKs at CompUSA from getting $100 credit in their store.
> > >
> > > My T'R'U has moved all LEGO Mindstorms kits out of lockup, and has them • on
> > > the shelves. All 1394s were on the shelves from the get go...and I bet
> > > they'd take a train set back no questions asked...
> > >
> > > I dare you to find the 1% of T'R'U or Target employees who would know • the
> > > difference between the 1394 and any other LEGO set...
> >
> > I did. I went to 3 TRUs, and all three sets of employees couldn't refund • my
> > money because the item scanned inat $200.
>
> You mention "sets of employees"--does that include all the management? • Store
> managers do have blanket authority to circumvent these regulations--I've • had
> them do it before, on discounts and refunds both--if they want to. If • not,
> ask for the name and contact phone of *their* superior (usually at the • district
> office). TRU is service oriented enough that just the *threat* of you • making
> direct contact with a complaint or an issue that can be resolved at the • store
> is enough to get it resolved in your favor, because the DSM isn't going to
> want to deal with something that so obviously should have been taken care • of
> at the store level. After all, it's still well within 45 days of the
> holidays--I'm sure this isn't the first time such a thing has happened.
>
> Be persistent--it's the surest sign to the management that you're honest, • on
> the level, correct, and deserve to be given special dispensation. It's • always
> worked for me.
Yes, the manager was summoned in all three stores. I was told there was
nothing they could do because the computer automatically blocks the refund
because of the sales price. Is this true? Who knows? But, they were trying
to be helpful, it wasn't like they were casting suspicion on me. I may
consider writing to headquarters.
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Message is in Reply To:
 | | Re: I need a receipt!
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| (...) You mention "sets of employees"--does that include all the management? Store managers do have blanket authority to circumvent these regulations--I've had them do it before, on discounts and refunds both--if they want to. If not, ask for the (...) (23 years ago, 27-Jan-02, to lugnet.market.theory)
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