Subject:
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Re: Thumbs up for walmart.com
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 3 Jan 2001 03:34:48 GMT
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Viewed:
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388 times
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I had a similar experience that I posted about under the original thread
about the Wal-Mart sale. I failed to get the TIE even though I was one of
the first people to order the set, in fact all my stuff came three to fours
days later than everyone else's. They also gave me 10% off, but it was off
my entire $290 order, so I was quite pleased.
Rose
Jeff Johnston wrote in message <3A525659.B554AD2@mediaone.net>...
> Well, after a long and frustrating bout with the US Postal Service, I
> came to the conclusion that my package from Walmart.com (containing my
> wife's coveted Highway Construction Set for something approaching a
> reasonable price) is gone. Where, I have no idea. Shipped on the 16th,
> delivered to the North Reading MA package center on the 21st, vanished
> somewhere between there and the Lowell post office.
>
> Anyway, I reluctantly called to ask for a refund, and the guy I spoke
> with asked if I wanted them to try shipping again. Of course, they were
> out of the HCS, but he did offer me 10% off and free overnight
> shipping...so the wife will have to be content with a Railway Express
> (which in my estimation is much cooler than the Highway Construction set
> anyway).
>
> My point is that walmart.com took a potentially bad situation and worked
> through it to make me, the customer, not only not upset but very happy,
> and I wanted to give them some credit, especially since most of the
> customer service people I've dealt with in the past few weeks (MCI
> Worldcom in particular - *grumble*) have been rude, annoying and
> unhelpful.
>
> So, thanks to Shelley and Matt at walmart.com.
>
> J
>
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Message has 1 Reply:
 | | Re: Thumbs up for walmart.com
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| r2 wrote in message ... (...) I just got an email from Wal-mart stating that my TIE shipped. This is the first online store to honor a backorder on a clearance item. From past experiience I didn't think I was going to get the TIE. Rose (23 years ago, 3-Jan-01, to lugnet.market.shopping)
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Message is in Reply To:
| | Thumbs up for walmart.com
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| Well, after a long and frustrating bout with the US Postal Service, I came to the conclusion that my package from Walmart.com (containing my wife's coveted Highway Construction Set for something approaching a reasonable price) is gone. Where, I have (...) (23 years ago, 2-Jan-01, to lugnet.market.shopping)
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