Subject:
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Thumbs up for walmart.com
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Newsgroups:
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lugnet.market.shopping
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Date:
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Tue, 2 Jan 2001 22:30:04 GMT
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Viewed:
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371 times
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Well, after a long and frustrating bout with the US Postal Service, I
came to the conclusion that my package from Walmart.com (containing my
wife's coveted Highway Construction Set for something approaching a
reasonable price) is gone. Where, I have no idea. Shipped on the 16th,
delivered to the North Reading MA package center on the 21st, vanished
somewhere between there and the Lowell post office.
Anyway, I reluctantly called to ask for a refund, and the guy I spoke
with asked if I wanted them to try shipping again. Of course, they were
out of the HCS, but he did offer me 10% off and free overnight
shipping...so the wife will have to be content with a Railway Express
(which in my estimation is much cooler than the Highway Construction set
anyway).
My point is that walmart.com took a potentially bad situation and worked
through it to make me, the customer, not only not upset but very happy,
and I wanted to give them some credit, especially since most of the
customer service people I've dealt with in the past few weeks (MCI
Worldcom in particular - *grumble*) have been rude, annoying and
unhelpful.
So, thanks to Shelley and Matt at walmart.com.
J
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Message has 3 Replies:
 | | Re: Thumbs up for walmart.com
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| I had a similar experience that I posted about under the original thread about the Wal-Mart sale. I failed to get the TIE even though I was one of the first people to order the set, in fact all my stuff came three to fours days later than everyone (...) (24 years ago, 3-Jan-01, to lugnet.market.shopping)
| | | Thumbs up for walmart.com customers
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| (...) One of the four orders I placed with walmart.com had a similar problem. A few days after the other three arrived I called up the help line to find out what had happened to it and was assured that according to their in-house tracking it had (...) (24 years ago, 3-Jan-01, to lugnet.market.shopping)
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