Subject:
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Re: WalMart vs WalMart
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Newsgroups:
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lugnet.market.shopping
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Date:
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Wed, 8 Dec 1999 21:10:54 GMT
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Viewed:
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346 times
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Ben Olmstead/BEM <bem@mad.scientist.com> wrote:
> As for the demeanor of individual associates... at least where I am,
> about 50% of people who ever get trained for the service desk are *mean*
> to customers. (i.e., will, for example, make up rules which deny the
> customer what they want) About 25% are nice, but won't bend the rules
> to benefit a customer, and the last 25% actually go out of their way to
> help customers. Management likes the last 25% best (even though we cost
> the store more money _directly_, we make more customers happy, thus they
> spend more money with us), at least where I am. I don't know if this is
> a typical situation or not.
I'm often puzzled by the things that are tolerated by management at
retail stores. I know working retail can suck - I've done it, but
it seems like even decent managers put up with horrible behavior out
of their employees.
If you know that half your fellow employees are actually "mean" to
customers I can only assume management does as well - why do they
put up with it?
I know "they" say we have a labor shortage, but does it always mean
businesses have to put up with substandard employees?
--
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Message has 2 Replies:
 | | Re: WalMart vs WalMart
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| (...) When fast food restaurants have to offer $7.50 - $8.50 an hour plus benefits just to get -one- applicant in a month,[1] they take that person no matter how "substandard" they may be.[2] Naji [1] Happening in Dallas/Fort Worth at least. Here in (...) (25 years ago, 8-Dec-99, to lugnet.market.shopping)
| | | Re: WalMart vs WalMart
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| (...) Well where I work they have brought in temps right now just to fill things in. The temps are cashiering, stocking and working in the back, helping people on the floor is one thing they are not doing. A number of them don't speak much english, (...) (25 years ago, 9-Dec-99, to lugnet.market.shopping)
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Message is in Reply To:
| | Re: WalMart vs WalMart
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| (...) I actually work at a K-Mart Customer Service Desk. Official policy is to match any non-clearance price if we can verify it. ('Verify' generally means a call to the other store or a sale ad from the other store in hand. Management doesn't (...) (25 years ago, 7-Dec-99, to lugnet.market.shopping)
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