Subject:
|
Re: WalMart vs WalMart
|
Newsgroups:
|
lugnet.market.shopping
|
Date:
|
Tue, 7 Dec 1999 21:31:47 GMT
|
Viewed:
|
378 times
|
| |
|
|
In lugnet.market.shopping, Ben Olmstead writes:
> As for the demeanor of individual associates... at least where I am,
> about 50% of people who ever get trained for the service desk are *mean*
> to customers. (i.e., will, for example, make up rules which deny the
> customer what they want) About 25% are nice, but won't bend the rules
> to benefit a customer, and the last 25% actually go out of their way to
> help customers. Management likes the last 25% best (even though we cost
> the store more money _directly_, we make more customers happy, thus they
> spend more money with us), at least where I am. I don't know if this is
> a typical situation or not.
I think that this is because there is really no reason for these folks to be
nice. They are not entrepeneurs and really don't directly see a benefit when
they are "nice" being nice usually means more work, and without a profit
sharing program or something, that just means more money for "the Man"
Chris -who doesn't agree with the attitude above, but understands it- Lannan
|
|
Message has 1 Reply:
Message is in Reply To:
 | | Re: WalMart vs WalMart
|
| (...) I actually work at a K-Mart Customer Service Desk. Official policy is to match any non-clearance price if we can verify it. ('Verify' generally means a call to the other store or a sale ad from the other store in hand. Management doesn't (...) (25 years ago, 7-Dec-99, to lugnet.market.shopping)
|
11 Messages in This Thread:
  
- Entire Thread on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
This Message and its Replies on One Page:
- Nested:
All | Brief | Compact | Dots
Linear:
All | Brief | Compact
|
|
|
|
