 | | Very poor customer service from Lego Shop at Home
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I wanted to share my extreme displeasure with the Lego Shop at Home service. My mother, knowing what a big fan of Lego I was, decided to surprise me with a set this Christmas, the Lego Factory set 5526. At the time she didn't realize that it was not (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct, lugnet.general)
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| | Re: Very poor customer service from Lego Shop at Home
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LOL (18 years ago, 9-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Pardon my naivety, but at 2,776 (per the box top) pieces, (URL) set 5526> seems to be a fairly decent way to get a variety of legos at an average of $0.047 per peice even if you don't want to build the set using Lego's (online only) (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct, FTX) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) I fail to see the humor in this. Sorry. (18 years ago, 9-Jan-07, to lugnet.lego.direct)
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| | Re: Very poor customer service from Lego Shop at Home
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LOL (18 years ago, 9-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) I think you missed the real point. It wasn't the price per piece that he was dissatisfed with. It was the set. Remember, not everyone who likes LEGO builds MOCs. The first thing I noticed was that his mother didn't notice the scale. Something (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct, FTX)
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(...) Actually according to (URL): "Also, LEGO direct-to-consumer (Shop at Home) sales division announced a partnership with PFSweb Inc. to fill Internet orders of Lego products from its catalog and online store, according to a statement in December (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct, FTX)
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Seems to me they were acting entirely in accord with their return policy. Always read the fine print - (URL) "Custom items such as LEGO Factory models and Pick A Brick orders cannot be returned or exchanged." I guess it could be argued that (...) (18 years ago, 9-Jan-07, to lugnet.lego.direct) !
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(...) I think the claim from Lego that the set had been opened is also a possible cause for complaint. But while it may not have been opened by Gregory or his mother, you never know what happened to the package on the return trip. Otherwise, I (...) (18 years ago, 10-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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ROTFLMAO (18 years ago, 10-Jan-07, to lugnet.lego.direct) !
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(...) I agree fully. My nephews picked out a couple small Bionicle sets, which I'm not at all interested in, for me this year (and last year actually), but I accepted them with a smile and a thanks. I didn't even return them to the store. To do (...) (18 years ago, 10-Jan-07, to lugnet.lego.direct) !
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| | Re: Very poor customer service from Lego Shop at Home
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(...) STFS (18 years ago, 11-Jan-07, to lugnet.lego.direct)
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(...) Well said. Jude (18 years ago, 11-Jan-07, to lugnet.lego.direct)
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| | Re: Very poor customer service from Lego Shop at Home
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(...) Wait a minute....you turned down over 2,500 LEGO pieces...because it was the wrong scale...and then you made your Mom go through the hassle of returning the set??? Dude, let me trade one of my Christmas presents for it - oh, wait, I liked (...) (18 years ago, 11-Jan-07, to lugnet.lego.direct)
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