Subject:
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Re: Very poor customer service from Lego Shop at Home
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Newsgroups:
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lugnet.lego.direct
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Date:
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Wed, 10 Jan 2007 00:04:43 GMT
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In lugnet.lego.direct, Allister McLaren wrote:
>
> I guess it could be argued that it's not a 'custom' model, but you should
> consider yourself fortunate to get anything back at all. Mail order companies in
> general don't refund postage, and the postage for returning the product is the
> customers resposibility. I think S@H have treated you more than fairly.
>
> Alternatively, you could've accepted the gift with good grace and not put your
> mother through all that hassle, whether you thought the gift was 'worth the
> cost' or not. Remember the old adage about looking gift horses in the mouth?
>
> The only thing in that story that is a possible cause for complaint is their
> tardiness in contacting you about the situation after you sent it back. Then
> again, Christmas is a busy time of year for toymakers so some patience is
> probably in order.
>
> Allister
I think the claim from Lego that the set had been opened is also a possible
cause for complaint. But while it may not have been opened by Gregory or his
mother, you never know what happened to the package on the return trip.
Otherwise, I agree: gifts should generally be accepted with good grace.
Cheers
Richie Dulin
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Message has 1 Reply:
 | | Re: Very poor customer service from Lego Shop at Home
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| (...) I agree fully. My nephews picked out a couple small Bionicle sets, which I'm not at all interested in, for me this year (and last year actually), but I accepted them with a smile and a thanks. I didn't even return them to the store. To do (...) (20 years ago, 10-Jan-07, to lugnet.lego.direct) !
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Message is in Reply To:
| | Re: Very poor customer service from Lego Shop at Home
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| (...) Seems to me they were acting entirely in accord with their return policy. Always read the fine print - (URL) "Custom items such as LEGO Factory models and Pick A Brick orders cannot be returned or exchanged." I guess it could be argued that (...) (20 years ago, 9-Jan-07, to lugnet.lego.direct) !
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