Subject:
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Re: HELP!!!
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Newsgroups:
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lugnet.lego.direct
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Date:
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Wed, 21 Apr 2004 05:52:18 GMT
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Viewed:
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2488 times
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In lugnet.lego.direct, Brian Davis wrote:
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Frank Filz wrote:
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Have you tried to call LEGO customer service?
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I’ll second that - they’ve sent me a manas control unit (no charge, was
defective out of the box), and replaced a light sensor for me (I payed
shipping to send the broken unit back - and no, it was not broken out of the
box, but failed after some use with a class (this last was replaced by
Pitsco).
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THANKS!
I contacted them today, and the nice lady on the and of the phone asked me a few
questions and then said that she would send me out a new unit (sorry if you are
reading this, I couldn’t remember your name :( )
Thank you all, and epecially thank you Lego customer service for being so good!
It’s nice to talk to a human once in a while when calling for support (more than
I can say for activision’s support!)
cheers, and thanks,
Matt
“Make it so”
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Message has 1 Reply:
 | | Re: HELP!!!
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| (...) That's only true when you're dealing with a cool Consumer Support department (of which The LEGO Company is a rare example). When I bought the TRU-exclusive Hasbro TIE Interceptor (one of only two copies shipped to the local store), and (...) (21 years ago, 21-Apr-04, to lugnet.lego.direct, FTX)
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Message is in Reply To:
| | Re: HELP!!!
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| (...) I'll second that - they've sent me a manas control unit (no charge, was defective out of the box), and replaced a light sensor for me (I payed shipping to send the broken unit back - and no, it was not broken out of the box, but failed after (...) (21 years ago, 20-Apr-04, to lugnet.lego.direct)
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