Subject:
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Re: Delivery criticism!
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Newsgroups:
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lugnet.lego.direct
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Date:
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Fri, 4 Jan 2002 19:21:56 GMT
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Viewed:
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2797 times
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"Michael Lachmann" <michael.lachmann@lm-software.com> wrote in message news:GpEHr8.Krp@lugnet.com...
> I'm sorry I have to mention this thing here, but after several bad and
> unsuccessfull deliveries I have enough! • snip
> The problem is when you order something it doesn't arrive at home until you
> order with the highest priority available. Time from order to delivery is
> most of the time two months! • snip
> The thing is you order it either via web or phone the people on the
> Shop-At-Home phone tell you that you receive the order withing maximum two
> weeks.
> You wait two weeks - nothing happens.
> You wait another week - nothing happens.
> Now you call the Shop-At-Home-Line and ask for the delivery. The look up
> into the computer (sometimes) and see (what suprice) the order is three
> weeks back - "You should have it already" they are telling you. Now they are
> friendly and say "Ok, we resend that order".
> BUT this second order only arrives when send via express delivery! If you
> are lucky the costs of this original order are taken from your credit card
> twice now! (Happend once for us).
> I wonder where the problem is? Other on-line shops are able to deliver
> within some days and the things arrive in time always. I seems to be a Lego
> specific problem ... • snip
> So I wonder how can I get that things? Since Lego seems to start selling via
> on-line orders and since Lego does not deliver such things to dealers it
> seems the time is there to quit from Lego?! Or does someone see a light?
I can only second Jonathon's comments.
I am in the UK and have ordered many things from shop@home - dozens of things! too many things!
I always get an immediate email confirmation
And they always arrive before I expect them - couple of days - and I never use express.
Never been let down once. Never had to wait.
And I thought it was Austria and Germany that had the efficient things like post offices :-)
lawrence
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Message has 1 Reply:
 | | Re: Delivery criticism!
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| On Fri, 4 Jan 2002, Lawrence Wilkes (<GpFHst.HAE@lugnet.com>) wrote at 19:21:56 (...) I have. It took over a month and many phone calls to get one of my (not so) recent orders. In the end they sent it again. At the time I wasn't paying too much (...) (25 years ago, 5-Jan-02, to lugnet.lego.direct)
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Message is in Reply To:
| | Delivery criticism!
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| I'm sorry I have to mention this thing here, but after several bad and unsuccessfull deliveries I have enough! As most of you might know I'm a fan of Lego and it's products. I also like what's available from the Lego Online Shop. There are many (...) (25 years ago, 4-Jan-02, to lugnet.lego.direct)
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