Subject:
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Delivery criticism!
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Newsgroups:
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lugnet.lego.direct
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Date:
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Fri, 4 Jan 2002 06:23:42 GMT
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Viewed:
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349 times
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I'm sorry I have to mention this thing here, but after several bad and
unsuccessfull deliveries I have enough!
As most of you might know I'm a fan of Lego and it's products. I also like
what's available from the Lego Online Shop. There are many things I would
like to order but after several delivery problems I'm not sure if I ever
order something online again. Not enough also my friends are effected by
this problems, most of us are living in Austria others in Germany.
The problem is when you order something it doesn't arrive at home until you
order with the highest priority available. Time from order to delivery is
most of the time two months!
In my case this happened one time and it was the only time I ordered
something. My wife order twice and had double trouble. This is realy bad if
you order something for childrens birthday and it doesn't arrive in time
even if you order 6 weeks ahead!
The thing is you order it either via web or phone the people on the
Shop-At-Home phone tell you that you receive the order withing maximum two
weeks.
You wait two weeks - nothing happens.
You wait another week - nothing happens.
Now you call the Shop-At-Home-Line and ask for the delivery. The look up
into the computer (sometimes) and see (what suprice) the order is three
weeks back - "You should have it already" they are telling you. Now they are
friendly and say "Ok, we resend that order".
BUT this second order only arrives when send via express delivery! If you
are lucky the costs of this original order are taken from your credit card
twice now! (Happend once for us).
I wonder where the problem is? Other on-line shops are able to deliver
within some days and the things arrive in time always. I seems to be a Lego
specific problem ...
The last order we did early in December last year ... was resend ... and
didn't arrive ... no we stopped it :-(
All in all we always have troubles ordering something from the Shop-At-Home.
At least in Austria there is no possibility to receive item's from the
on-line shop via another way. Dealer's don't order that for you (Because of
delivery problems and the high risc there - That I was told!!!).
So I wonder how can I get that things? Since Lego seems to start selling via
on-line orders and since Lego does not deliver such things to dealers it
seems the time is there to quit from Lego?! Or does someone see a light?
Michael
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Message has 3 Replies:
 | | Re: Delivery criticism!
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| I'm very sorry to hear of your problems. In the UK, I've had no trouble at all, with everything having been delivered within a few days of order, or of being made available when I pre-order. I always select the lowest level of delivery priority, but (...) (22 years ago, 4-Jan-02, to lugnet.lego.direct)
| | | Re: Delivery criticism!
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| "Michael Lachmann" <michael.lachmann@lm...tware.com> wrote in message news:GpEHr8.Krp@lugnet.com... (...) snip (...) snip (...) snip (...) I can only second Jonathon's comments. I am in the UK and have ordered many things from shop@home - dozens of (...) (22 years ago, 4-Jan-02, to lugnet.lego.direct)
| | | Re: Delivery criticism!
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| (...) I'm sorry for you, Michael. I have ordered 5 or 6 times (via phone) at S@H and have always chosen lowest priority shipping. Despite of that the package came everytime within less than 4 working days. Never had any trouble with delivery or (...) (22 years ago, 11-Jan-02, to lugnet.lego.direct)
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