Subject:
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Re: Delivery criticism!
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Newsgroups:
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lugnet.lego.direct
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Date:
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Fri, 4 Jan 2002 19:04:02 GMT
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Viewed:
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333 times
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I'm very sorry to hear of your problems.
In the UK, I've had no trouble at all, with everything having been delivered
within a few days of order, or of being made available when I pre-order.
I always select the lowest level of delivery priority, but I believe that we
only have the top 2 priorities available to us, of the 3 that are supposed
to be available. I.e. the lowest available to the UK may be higher than the
lowest available elsewhere in Europe.
I like the way I only pay for 1 delivery, even when the delivery has to be
split due to delayed availability of some items.
To save Lego some money here, and to help keep their prices down for me, I
would also be happy for them to deliver only when everything is ready.
I've never had a problem with a US S@H order either, although I have to have
it sent to a US address.
I hope that S@H manage to sort things out for you in Austria and Germany,
because I find it a very useful service.
Jonathon
"Michael Lachmann" <michael.lachmann@lm-software.com> wrote in message
news:GpEHr8.Krp@lugnet.com...
> I'm sorry I have to mention this thing here, but after several bad and
> unsuccessfull deliveries I have enough!
>
> As most of you might know I'm a fan of Lego and it's products. I also like
> what's available from the Lego Online Shop. There are many things I would
> like to order but after several delivery problems I'm not sure if I ever
> order something online again. Not enough also my friends are effected by
> this problems, most of us are living in Austria others in Germany.
>
> The problem is when you order something it doesn't arrive at home until • you
> order with the highest priority available. Time from order to delivery is
> most of the time two months!
> In my case this happened one time and it was the only time I ordered
> something. My wife order twice and had double trouble. This is realy bad • if
> you order something for childrens birthday and it doesn't arrive in time
> even if you order 6 weeks ahead!
>
> The thing is you order it either via web or phone the people on the
> Shop-At-Home phone tell you that you receive the order withing maximum two
> weeks.
> You wait two weeks - nothing happens.
> You wait another week - nothing happens.
> Now you call the Shop-At-Home-Line and ask for the delivery. The look up
> into the computer (sometimes) and see (what suprice) the order is three
> weeks back - "You should have it already" they are telling you. Now they • are
> friendly and say "Ok, we resend that order".
> BUT this second order only arrives when send via express delivery! If you
> are lucky the costs of this original order are taken from your credit card
> twice now! (Happend once for us).
> I wonder where the problem is? Other on-line shops are able to deliver
> within some days and the things arrive in time always. I seems to be a • Lego
> specific problem ...
>
> The last order we did early in December last year ... was resend ... and
> didn't arrive ... no we stopped it :-(
>
> All in all we always have troubles ordering something from the • Shop-At-Home.
> At least in Austria there is no possibility to receive item's from the
> on-line shop via another way. Dealer's don't order that for you (Because • of
> delivery problems and the high risc there - That I was told!!!).
>
> So I wonder how can I get that things? Since Lego seems to start selling • via
> on-line orders and since Lego does not deliver such things to dealers it
> seems the time is there to quit from Lego?! Or does someone see a light?
>
> Michael
>
>
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Message is in Reply To:
 | | Delivery criticism!
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| I'm sorry I have to mention this thing here, but after several bad and unsuccessfull deliveries I have enough! As most of you might know I'm a fan of Lego and it's products. I also like what's available from the Lego Online Shop. There are many (...) (22 years ago, 4-Jan-02, to lugnet.lego.direct)
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