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Subject: 
Re: S@H as sharp as ever...And as useful as Lego Australia
Newsgroups: 
lugnet.loc.au, lugnet.general, lugnet.lego
Date: 
Fri, 22 Jun 2001 16:38:40 GMT
Viewed: 
412 times
  
Even more annoying for you would be the fact that 800/888/877 are "toll
free" calls (the owner of the numbers pays for the long distance charges"
that don't work outside the US anyway.

If you live in the US, 800/888/877 numbers are free calls.  If you don't
live in the US they don't work.  This is why most US companies that do
international business list both a toll free 800/888/877 number and a direct
(read: toll) number.

Mike
-----
Mike Faunce
mike at faunce dot com

"Benjamin Whytcross" <b_whytcross@hotmail.com> wrote in message
news:GFA5FH.A7C@lugnet.com...
Last night I sent an email to Lego S@H about an item [1] listed in their
spring catalogue. In this email I pointed out that I lived in Australia, • but
was wanting to order this item, to be sent to an address in the USA, but
couldn't find it on their website. Here is their reply (remember that I • live
in Australia where S@H is not available, and it no-where said that this • item
was not available online):
"
Dear LEGO® Builder,
Thank you for inquiring about our product(s).  Item 3924, Director Key
Chain, is not currently available from our web shop. It can be ordered
by phone or mail through the Shop At Home service -
1.  By Phone: Call toll free at 1-800-453-4652, 24 hours a day, 7 days a
week.  You can use your MasterCard, Visa, Discover or American Express
for payment.
2.  Fax: Fax in your order toll-free at 888-FAX-LEGO (1-888-329-5346).
MasterCard, Visa, Discover and American Express payments only please.
All fax orders will be acknowledged via first class mail.
3.  Mail: Use the order form from your Shop At Home catalog and send it
in the envelope provided.  Make checks payable to LEGO Shop At Home
(LSAH), PO Box 1310, Enfield, CT 06083-1310.
Item 10000, Guarded Treasury, is due into our warehouse on July 13th.
Play Well,
Cindy
"

Now, I don't think there's much use really in having listed the first two
options, as I don't REALLY want the bother of having to talk to someone • that
far around the world...especially with the phonecall cost, but you'd think
they would have put some disclaimer on the page in the catalogue saying • that
not all items available online, instead of having just below the item • "Shop
Online: www.lego.com". In fact, on the order form page, it states "use the
express shopping feature to order catalog items quickly" yet when I use • it,
I get a page with "The parameter is incorrect. "...Nice and friendly, just
not helpful....or in line with the catalog.

[1] The item was the directors keyring as shown on page 21...I believe • 3917
is the same.

Benjamin Whytcross

b_whytcross@hotmail.com



Message has 1 Reply:
  Re: S@H as sharp as ever...And as useful as Lego Australia
 
(...) Actually it depends. In both Canada and the USA some 800 numbers will work in both countries, and some won't. It's up to the owner of the 800 number if they want international calls to be toll-free. Obviously making a number toll-free for more (...) (23 years ago, 23-Jun-01, to lugnet.loc.au, lugnet.general, lugnet.lego)

Message is in Reply To:
  S@H as sharp as ever...And as useful as Lego Australia
 
Last night I sent an email to Lego S@H about an item [1] listed in their spring catalogue. In this email I pointed out that I lived in Australia, but was wanting to order this item, to be sent to an address in the USA, but couldn't find it on their (...) (23 years ago, 21-Jun-01, to lugnet.loc.au, lugnet.general, lugnet.lego) ! 

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