Subject:
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Re: Jake did good Thanks!!
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Newsgroups:
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lugnet.general
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Date:
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Thu, 6 May 2004 17:10:39 GMT
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Viewed:
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2796 times
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In lugnet.general, Ted Michon wrote:
> My point was rather that I can't understand why people are questioning that
> TLC's reasons as given by Jake are anything but the true reasons.
Well, there are several levels of truth to be considered in this context.
1. The information is "true" insofar as it accurately reflects the
motivations and goals of TLG
2. The information is "true" insofar as it is "truly" the information that
TLG has told Jake to give us
3. The information is "true" insofar as TLG has told Jake that it's true, but
we have no way to verify its underlying accuracy
4. The information is "true" insofar as it accurately reflects current
policies of TLG, but we cannot know how "true" it will be tomorrow
and on and on. Without knowing which of these "truths" is really *the* "truth,"
it's not surprising that some of us are unsatisfied with the stated reasons for
the change.
> And I certainly don't approve of us giving Jake a harder time than we
> already do.
At the end of the day, his job (as it pertains to us) is customer service, and
95% of customer service is dealing with irate customers. Jake has performed
admirably in maintaining a patient, courteous demeanor even in this hostile
environment, so I'm not too worried about the "harder time" we might give him.
Heck, he's been positively cordial to me, and I'm the clone-guy!
Dave!
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Message is in Reply To:
 | | Re: Jake did good Thanks!!
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| (...) Actually, I'm not being that magnanamous. I don't like the color change and if ranting or anything else might get it reversed I will rant. My point was rather that I can't understand why people are questioning that TLC's reasons as given by (...) (21 years ago, 6-May-04, to lugnet.general, FTX)
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