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Even more annoying for you would be the fact that 800/888/877 are "toll
free" calls (the owner of the numbers pays for the long distance charges"
that don't work outside the US anyway.
If you live in the US, 800/888/877 numbers are free calls. If you don't
live in the US they don't work. This is why most US companies that do
international business list both a toll free 800/888/877 number and a direct
(read: toll) number.
Mike
-----
Mike Faunce
mike at faunce dot com
"Benjamin Whytcross" <b_whytcross@hotmail.com> wrote in message
news:GFA5FH.A7C@lugnet.com...
> Last night I sent an email to Lego S@H about an item [1] listed in their
> spring catalogue. In this email I pointed out that I lived in Australia, • but
> was wanting to order this item, to be sent to an address in the USA, but
> couldn't find it on their website. Here is their reply (remember that I • live
> in Australia where S@H is not available, and it no-where said that this • item
> was not available online):
> "
> Dear LEGO® Builder,
> Thank you for inquiring about our product(s). Item 3924, Director Key
> Chain, is not currently available from our web shop. It can be ordered
> by phone or mail through the Shop At Home service -
> 1. By Phone: Call toll free at 1-800-453-4652, 24 hours a day, 7 days a
> week. You can use your MasterCard, Visa, Discover or American Express
> for payment.
> 2. Fax: Fax in your order toll-free at 888-FAX-LEGO (1-888-329-5346).
> MasterCard, Visa, Discover and American Express payments only please.
> All fax orders will be acknowledged via first class mail.
> 3. Mail: Use the order form from your Shop At Home catalog and send it
> in the envelope provided. Make checks payable to LEGO Shop At Home
> (LSAH), PO Box 1310, Enfield, CT 06083-1310.
> Item 10000, Guarded Treasury, is due into our warehouse on July 13th.
> Play Well,
> Cindy
> "
>
> Now, I don't think there's much use really in having listed the first two
> options, as I don't REALLY want the bother of having to talk to someone • that
> far around the world...especially with the phonecall cost, but you'd think
> they would have put some disclaimer on the page in the catalogue saying • that
> not all items available online, instead of having just below the item • "Shop
> Online: www.lego.com". In fact, on the order form page, it states "use the
> express shopping feature to order catalog items quickly" yet when I use • it,
> I get a page with "The parameter is incorrect. "...Nice and friendly, just
> not helpful....or in line with the catalog.
>
> [1] The item was the directors keyring as shown on page 21...I believe • 3917
> is the same.
>
> Benjamin Whytcross
>
> b_whytcross@hotmail.com
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