 | | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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In lugnet.market.shopping, Daniel Siskind wrote: <snip> (...) See, much nicer with the wording. Maybe it is me, but I liked how you presented yourself in this posting much more than the other one. Dave K -can't we all just... get along... ;) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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In lugnet.market.shopping, Daniel Siskind wrote: <snip> (...) Eh, I've been off-base before, but that's the way the message presented itself to me. You've stated that you've had various negative dealings with TLC--my dealings with them have been (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) I guess thanks are in order to you Jake for looking in on this for me. I was not looking for any kind of special intervention to resolve this issue, which is why I didn't use any of my "pull" with employees I know in the first place. My point (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) You are way off the mark here. I love the building system, have been playing with it for over 20 years. Yet I find it impossible to give any more money to a company has little regard for its cutomers other than making a profit from them and (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) I seriously doubt that you'd get a "Jake who?" from anyone but the rollover call center. I worked and lived in Enfield for two years and have traveled back and forth there regularly for a year before and a year after. I've worked with and (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) Indeed... and whos to say that the same thing isn't happening to non-AFOLs using the same type of card (PayPal or otherwise) ? TLC should be big enough (and have have a loud enough voice) to talk to PayPal and get something resolved about the (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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In addition to other people's posts, I think it's also good to remember that in the month before Christmas, a toy company probably hires a ton of temp workers to man their phones. I'd be totally surprised if there weren't any screwups. (...) Not (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) Paypal is not exactly a bastion of customer service either. Clearly they enjoy their position as a market leader and the ability to bully and neglect their consumers that comes with it. I do agree that it's unfair to to chastise a company for (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) But, I seem to recall that PayPal goes to great lengths to say they're not a "bank"... As someone who both knows Dan, and has been a fan of LEGO for nearly 40 years, I'm leaning towards the "this is a busy season at Shop@Home" line of thought, (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)
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| | Re: Shop@Home Nightmare! (from a now ex-AFOL)
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(...) You may well get a "Jake who?".. he doesn't sit in Enfield and may not be in their phone system. Also I am not sure that Jake can (or should) help in specific cases. He doesn't work for Shop at Home. He's also not necessarily tasked with (...) (20 years ago, 9-Dec-04, to lugnet.market.shopping, lugnet.dear-lego, FTX)
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