Subject:
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Re: The Knight Bus problem
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Newsgroups:
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lugnet.color
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Date:
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Thu, 13 May 2004 16:33:08 GMT
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Viewed:
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1633 times
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In lugnet.color, Thomas Main wrote:
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Anyway, I am not sure if I will write or call CA for anything anymore. My
experiences with them have been a waste of time at best. Last year, I bought
something at the LEGO Outlet that was missing parts and after calling CA I
got the parts replaced, but at a price of $10 (it was a $20 set missing 7-8
pieces - damaged box). The set was widely available for $10 at the time and
the only reason I paid CA for the parts versus buying it again elsewhere was
that I felt guilty for keeping someone on the phone going through which parts
were missing before they stated the cost. I would have felt bad for going
through that and then saying, “well, I’ll just go to Wal*mart and buy another
copy for that price.”
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I don’t understand why they charged you for the missing parts. In the past,
I’ve received missing parts for free. In fact, each time they’ve been quite
apologetic about the situation. Is this a new policy? Or, does it have
something to do with buying the set from LEGO Outlet?
Mark
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Message is in Reply To:
 | | Re: The Knight Bus problem
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| (...) Spotlighted! I hope this gets stoplighted enough so that people outside of the .color group can see it. It is sad to me that, basically, TLC is saying that the color variation is fine and that the bus is meant to be played with and the (...) (21 years ago, 13-May-04, to lugnet.color, FTX)
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