Subject:
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Return poor quality product (was Re: The Knight Bus problem)
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Newsgroups:
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lugnet.color
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Date:
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Sat, 15 May 2004 00:29:21 GMT
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Viewed:
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1449 times
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snip lots of good stuff
Thanks for the info and taking the time to post this.
I put together mine yesterday night and I was very upset at the contrast
of pieces. As for the story, I don’t really buy that considering that
the same part is in 2 different shades.
I might have to see what Lego can do for me. However, I will only
“trade my knight bus in” for one that is ok. If they can’t replace mine
then I’ll make due with the messed up one that I have.
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Here is where I have an issue about the moaning and groaning that goes on about
the color issues witht the Knight Bus (and Lego color issues in general).
Everyone who is really upset and feels that the color variations are not
acceptable (even though Lego thinks they are) should return the set as defective
and demand that they receive a refund. “Making due” with any substandard
product is not acceptable because it only encourages the company in question to
continue lowering its quality standards.
Maybe if enough people call and complain or if Lego happens to read enough
negative reviews of this product on Lugnet, they might do something... but most
likely they won’t if their bottom line is not significantly affected. As long
as we consumers continue to accept the declining quality of lego product (i.e.
continue buying their product), the company will have no incentive to fix their
problems. If enough Knight Bus sets get returned with “discolored pieces” as
the reason stated for the return or if sales of that set tank, then TLC might
wake up and tighten up their color deviation standards.
Do I hate Lego? NO. I want Lego to be sucessful as any other AFOL. However,
I’m also not a diehard brand purist. I refuse to spend my hard-earned
disposable income on sub-standard product. The day that Lego’s quality sinks
consistently below the quality of Megablocks (or any other clone) is they day I
start buying clone brands.
Lego is not the only hobby/interest I have. Not only are they competing against
clone brands, they are competing against a whole host of other products &
intresets for my consumer dollars. I won’t be buying this set until TLC
releases a batch where the color problem has been fixed. I’ve got other things
to spend $30 on. If I buy any other set that does not meet my expectations, I
will give CA a chance to make things right. If CA does not make things right,
then the product will be returned.
If I were to try to make an analogy, it would be “people who don’t vote
shouldn’t complain about politics/president/etc”. We are voting with our
dollars. If the product does not meet your expectations, then return it or
don’t buy it in the first place.
just some thoughts,
drc
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Message has 1 Reply:
Message is in Reply To:
 | | Re: The Knight Bus problem
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| (...) Thanks for the info and taking the time to post this. I put together mine yesterday night and I was very upset at the contrast of pieces. As for the story, I don't really buy that considering that the same part is in 2 different shades. I (...) (21 years ago, 13-May-04, to lugnet.color, FTX)
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