Subject:
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Re: The Knight Bus problem
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Newsgroups:
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lugnet.color
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Date:
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Thu, 13 May 2004 17:23:47 GMT
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Viewed:
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1791 times
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Our contact from TLC, Bjarke H. Nielsen, asked quality management on our
behalfes and got this answer:
The Harry Potter Knight Bus
We would like to stress that the colour variance of the bricks for the bus is
within our specified tolerances. We realize that many LEGO enthusiasts
consider this bad quality, but to our core consumers, who for this set are
boys and girls aged 7-12 the play experience is in focus. The fact that the
colour variation does not play an important role to children is also
reflected in the consumer feed back that our Consumer Service department has
captured regarding the bus so far.
We find it important to note that the colour deviation is not an error as it
is still within our specifications, but we have been dealing with a sensitive
colour regarding visibility of deviations.
1. The purple color is extremely difficult to manage from a production
perspective and at the same time a new colour to the color palette of LEGO
Company.
2. For the production of the launch quantity LEGO Company used 2 different
suppliers of raw material that produces the raw material in two different
ways – pre-colored and compounded. Some of the color changes might occur due
to these deliveries.
3. The purple color changes significantly dependent on which type of light
it is seen in. In bright daylight the variance is much less than in e.g.
office neon light.
4. Opposite to most other LEGO models the same color is used on a
relatively large flat surface which makes the color variance even more
visible to the human eye.
Based on the above, we have decided to use a raw material for future
production for which the colour tolerance is considerably narrower than what
we usually require from our raw materials.
Just thougth I would share,
Martin
http://www.byggepladen.dk/
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Thanks for the info Martin. I’ve been interested in this set and am still
considering buying it. I’ve seen pictures of the color difference and it makes
it a tough call if I want to invest dollars in it.
Maybe I’m just someone who sees the glass as half full but to me the good news
from the message from the TLC representative is that Lego has decided to use raw
materials in the future which will minimize purple color differences like this.
At least they are listening to their customers, especially the ALOFs.
Tom
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Message has 1 Reply:
 | | Re: The Knight Bus problem
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| (...) That was also my thought. Wait a few months for the film to be released and let all the 7-12 years olds have the launch batch for themselves. Martin (21 years ago, 13-May-04, to lugnet.color, FTX)
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Message is in Reply To:
| | Re: The Knight Bus problem
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| (...) Today we got some further information about this on our Danish LUG's forum. Our contact from TLC, Bjarke H. Nielsen, asked quality management on our behalfes and got this answer: The Harry Potter Knight Bus We would like to stress that the (...) (21 years ago, 13-May-04, to lugnet.color, FTX) !!
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