Subject:
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Re: The Knight Bus problem
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Newsgroups:
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lugnet.color
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Date:
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Fri, 14 May 2004 08:33:41 GMT
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Viewed:
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1961 times
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In lugnet.color, Christian Treczoks wrote:
> Martin Bruun wrote:
> > Our contact from TLC, Bjarke H. Nielsen, asked quality management on our
> > behalfes and got this answer:
> When you answer this, you should propably point them to this page:
> http://www.lego.com/eng/info/default.asp?page=values and ask them on how
> their acceptance of obvious quality issues as within the limits can
> coexist with those core values.
I agree, I don't think this particular set lives up to TLC's core values nor
their quality policy as it is expressed in their latest annual report page 21
"In LEGO Company we aim to exceed our Consumer's expectations of our products,
our services and of their experiences with the LEGO brand."
>
> The big problem is that the whole production of this set is botched and
> should go to the bin. This is something they can't afford right now, and
> they can't create acceptable quality sets until the movie starts.
What makes you think, that a company with an equity of about 950 million US$
couldn't afford to scrap a set?
The question is whether it would be a wise thing to do. You are probably right,
that they can't produce an improved Knight Bus in time for the film. And I
beliewe they are right when they say, that the color mismatch in the Knight Bus
doesn't matter much to most kids.
> So
> they desperately try to tell us that the man behind the curtain is
> nothing we should take notice of. And that children are stupid and
> colourblind.
Sorry I don't see any desperation and where do they say children are stupid and
colorblind?
>
> Now thats Lego as I know it. Active disinterest in the customers,
Ok, so 165 employees in customer service, TLC's active support and participation
in fan created events and a dedicated team in community development is "active
disinterest"
You have to explain what the term "active interest" would be then.
> just
> like in their golden times. If they only brought back the good things
> that they had back then, too.
Agreed they have made great stuff in the past, not like those crappy Santa Fe
trains, UCS sets, sculptures and Designer sets they make now... right..
Martin
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Message has 2 Replies:
 | | Re: The Knight Bus problem
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| (...) Maybe because it would cost money they currently don't have? Have you followed the news about Legos financial situation or the massive layoffs recently? (...) Maybe some kids don't. But the set makes Lego look cheap as in "cheap clone from (...) (21 years ago, 14-May-04, to lugnet.color)
| | | Re: The Knight Bus problem
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| You know, if they blew out the current run at 75% off, I'd gladly buy 20 or more. Then I could sort out the various purples, and build several buses, each a slightly different shade. But it would have to be 75% off to get me interested, as I (...) (21 years ago, 14-May-04, to lugnet.color)
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Message is in Reply To:
| | Re: The Knight Bus problem
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| (...) When you answer this, you should propably point them to this page: (URL) and ask them on how their acceptance of obvious quality issues as within the limits can coexist with those core values. The big problem is that the whole production of (...) (21 years ago, 14-May-04, to lugnet.color)
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