Subject:
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Re: The Knight Bus problem
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Newsgroups:
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lugnet.color
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Date:
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Thu, 13 May 2004 14:51:39 GMT
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In lugnet.color, Benjamin Medinets wrote:
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Thanks for the info and taking the time to post this.
I put together mine yesterday night and I was very upset at the contrast
of pieces. As for the story, I don’t really buy that considering that
the same part is in 2 different shades.
I might have to see what Lego can do for me. However, I will only
“trade my knight bus in” for one that is ok. If they can’t replace mine
then I’ll make due with the messed up one that I have.
Ben M.
ps. Alfred, you saved me time from having to begin a senseless rant.
Thanks for saving me time!!! :)
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Today we got some further information about this on our Danish LUG’s forum.
Our contact from TLC, Bjarke H. Nielsen, asked quality management on our
behalfes and got this answer:
The Harry Potter Knight Bus
We would like to stress that the colour variance of the bricks for the bus is
within our specified tolerances. We realize that many LEGO enthusiasts consider
this bad quality, but to our core consumers, who for this set are boys and girls
aged 7-12 the play experience is in focus. The fact that the colour variation
does not play an important role to children is also reflected in the consumer
feed back that our Consumer Service department has captured regarding the bus so
far.
We find it important to note that the colour deviation is not an error as it is
still within our specifications, but we have been dealing with a sensitive
colour regarding visibility of deviations.
1. The purple color is extremely difficult to manage from a production
perspective and at the same time a new colour to the color palette of LEGO
Company.
2. For the production of the launch quantity LEGO Company used 2 different
suppliers of raw material that produces the raw material in two different ways –
pre-colored and compounded. Some of the color changes might occur due to these
deliveries.
3. The purple color changes significantly dependent on which type of light it
is seen in. In bright daylight the variance is much less than in e.g. office
neon light.
4. Opposite to most other LEGO models the same color is used on a relatively
large flat surface which makes the color variance even more visible to the human
eye.
Based on the above, we have decided to use a raw material for future production
for which the colour tolerance is considerably narrower than what we usually
require from our raw materials.
Just thougth I would share,
Martin
http://www.byggepladen.dk/
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Message has 7 Replies:
 | | Re: The Knight Bus problem
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| (...) Spotlighted! I hope this gets stoplighted enough so that people outside of the .color group can see it. It is sad to me that, basically, TLC is saying that the color variation is fine and that the bus is meant to be played with and the (...) (21 years ago, 13-May-04, to lugnet.color, FTX)
| | | Re: The Knight Bus problem
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| (...) Hey this is cool. Thanks for the post. It does seem as thoa Lego is trying to fix the problem internally. I can give them slack for: 1) a new color (takes time to make sure it works right) 2) a new process? (using multiple ABS suppliers, gotta (...) (21 years ago, 13-May-04, to lugnet.color, FTX)
| | | Re: The Knight Bus problem
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| (...) Thanks for the info Martin. I've been interested in this set and am still considering buying it. I've seen pictures of the color difference and it makes it a tough call if I want to invest dollars in it. Maybe I'm just someone who sees the (...) (21 years ago, 13-May-04, to lugnet.color, FTX)
| | | Re: The Knight Bus problem (and bley)
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| (...) boys and girls aged 7-12 the play experience is in focus. The fact that the (...) So, if the kids don;'t care so much about color variation, why the change to bley? How can such a "minor" color change test "positively" if kids don't notice (...) (21 years ago, 14-May-04, to lugnet.color, FTX)
| | | Re: The Knight Bus problem
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| (...) When you answer this, you should propably point them to this page: (URL) and ask them on how their acceptance of obvious quality issues as within the limits can coexist with those core values. The big problem is that the whole production of (...) (21 years ago, 14-May-04, to lugnet.color)
| | | Re: The Knight Bus problem
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| At least they didn't try to say the color variation is a "feature" rather than the "bug" it is! James Wilson Dallas, TX (21 years ago, 14-May-04, to lugnet.color, FTX)
| | | Re: The Knight Bus problem
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| (...) That's true, because purple and magenta need a material that emits both violet and red light waves, thus having a valley shaped reflectance curve. Paulo (21 years ago, 14-May-04, to lugnet.color)
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Message is in Reply To:
| | Re: The Knight Bus problem
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| (...) Thanks for the info and taking the time to post this. I put together mine yesterday night and I was very upset at the contrast of pieces. As for the story, I don't really buy that considering that the same part is in 2 different shades. I (...) (21 years ago, 13-May-04, to lugnet.color, FTX)
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