 | | Re: Reply 7: Businesses, Customers and Trust
|
|
(...) There is no such thing as an "objective opinion". It's either - or. Objective: "Colour change is wrong for these reasons: ..." Opinion: "I cannot accept the CEOs apology" I don't consider myself "burned" here. I've been hit by the colour (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 6: Issues vs. Mistakes
|
|
(...) As I stated before, I consider proper, hands-on results over a thousand meetings and apologies. When I make a mistake, my duty is to fix the mistake and "mop up" whatever problems were caused by the existence of this problem. I consider this (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 2: The PaB walls
|
|
(...) They dont even have to do too much special for this, just send to PaB whatever minifigs/minifig parts/minifig accessories (headgear, neck/backgear, tools etc) happen to be lying around the wherehouse or that they happen to be producing for (...) (20 years ago, 15-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 4: A simple case of communication courtesy
|
|
(...) Ok, I fully understand the volume to be staggering. Thus I make this suggestion: As soon as you get a chance, contact you favorite IT guy in house.. ask him about setting up an auto response/receipt acknowledgement for incoming external mail. (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
|
| |
| | Re: Reply 7: Businesses, Customers and Trust
|
|
In lugnet.color, Christian Treczoks wrote: <snip> (...) ANd this is exactly the point where you put in concrete terms that you've been too close to th ehobby to have an objective opinion--you've been 'burned too much', in your opinion, by TLC. I (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 4: A simple case of communication courtesy
|
|
(...) Actually, I think that this note, as well as all of your other multi-part replies are wonderful examples of how to best have a useful conversation. I'm happy to participate in these as long as the discussion goes on. It's the ones where I/we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego, FTX)
|
| |
| | Re: Reply 6: Issues vs. Mistakes
|
|
In lugnet.color, Christian Treczoks wrote: <snip> . (...) Oh My Goodness. THere was a real reaction--Jake has mentioned it numerous times--meetings, discussuins, etc. And to throw the icing and cherry on the cake, which didn't have to happen, you (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Re: Reply 1: The Building Corner Person
|
|
In lugnet.color, Christian Treczoks wrote: <snip> (...) Not to dump, but TLC responded with a 'Yes we heard you (after the fact, to be sure), but due to financial/other reasons we are not going to change the colour back'. Jake said it, and now we (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Reply 7: Businesses, Customers and Trust
|
|
(...) Accurately observed. (...) I wouldn't credit the demand of interaction to the explosion in customer choice - on the contrary. If the customer can readily choose from a range of products with sufficient quality the one that fits his needs, an (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
|
| |
| | Reply 6: Issues vs. Mistakes
|
|
(...) I, personally, am not the topic. I am just pointing to the issues where Lego might have a problem. If I don't get an answer to a question, I have to think that this might happen to other people, too. And they might be more upset or confused by (...) (20 years ago, 14-Mar-05, to lugnet.color, lugnet.lego)
|
