 | | Re: What's going on with all the back-ordered sets???
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(...) Hopefully, Joe doesn't mind me posting and paraphrasing his info. He could only speculate, but his thought was that we recent back-order problems were related to... 1. Outsourcing - since the brick production (but not Technic or Bionicle) is (...) (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: What's going on with all the back-ordered sets???
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(...) It would be great if you could share with others your findings... (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: What's going on with all the back-ordered sets???
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(...) Nevermind this thread. I spoke with Joe Meno and he has given me some potential scenarios as to why the sets I am interested in are back-ordered. Thanks, Dave (17 years ago, 24-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | What's going on with all the back-ordered sets???
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Hey all. Stacy and I were just wondering if anyone has heard anything about why so many sets are on back-order at U.S. S@H. The MTT has been on mega-long back-order, so I've been waiting to order it and a bunch of other sets I've been looking at are (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.market.shopping, FTX)
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| | Re: Impact of LTCs (Re: The Official "Issues List")
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(...) ... (...) The thing about the 9v trains is that it is a gateway to building a train layout (conventional model railroading has a long history with adults, etc etc etc). The layout, whether a LTC or in someone's basement, will likely be (...) (17 years ago, 23-Aug-07, to lugnet.ambassadors, lugnet.trains)
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| | Re: Opinions about LEGO consumer service
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My experiences with LEGO customer service are few and far between, but when I have contacted them, I have been very satisfied. Once, I had bought two of set 8420 and received different couloured shock absorbers. After a brief e-mail conversation, I (...) (17 years ago, 20-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I have been very pleased with the customer service from LEGO S@H. Two examples come to mind: 1. An order was placed online and delivered by our favorite package smashing service. There were damaged and missing items. This went way beyond (...) (17 years ago, 18-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) OK "Customer Service" and consumer service stories... First, two "Customer Service" the organization in Enfield circa 1995 I wrote a letter to Susan Williams (yes, I was in my twenties and I addressed a letter to Ms Williams :) about the (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors)
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| | Re: Opinions about LEGO consumer service
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(...) Not to be rude but... what should Europeans say then (and, worst of all, people from Denmark(!) and Norway who, if I remember correctly, have the highest prices)? I'm not saying at all what you have is ok! But to call 25-30% for criminal, (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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| | Re: Opinions about LEGO consumer service
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(...) I am not sure she was ever real. A lot of companies use a name and when you ask for that person anyone can help you, but by using it they know why you called. Very common for a collection agency or a bank to do that. I used to call and ask for (...) (17 years ago, 17-Aug-07, to lugnet.ambassadors, FTX)
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