Subject:
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Re: Super Chief will be ready for prime-time: a trick to make it work.
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Newsgroups:
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lugnet.trains, lugnet.lego.direct
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Date:
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Thu, 24 Oct 2002 11:08:52 GMT
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Viewed:
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1698 times
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In lugnet.lego.direct, Larry Pieniazek writes:
> In lugnet.trains, Paul S. D'Urbano writes:
>
> <snipped most of your excellent analysis>
>
> > I think I share you're feeling that I don't want this to turn into a costly
> > problem for TLC. I'd hate to see the cost of solving this wheel sets issue
> > (if there is one) costing TLC so much money that particular projects (new
> > set ideas) are canceled or TLC sours on the idea of doing more detailed
> > trains stuff. I can't say how thrilled and amazed I am with these Santa Fe
> > sets. They're just beautiful (Mr. Mathis you're amazing!). I built them
> > for the first time this past weekend and it felt like one long Christmas
> > morning. Non-LEGO friends have visited the house and not realized at first
> > glance that these were LEGO sets at all. LEGO Direct is doing so many
> > things right (IMO), such as these Santa Fe sets, creating MOC sets, 10030,
> > reissuing 8460, etc. I wouldn't want a bad experience with these wheel
> > problems discouraging LEGO Direct from doing more of any of the great things
> > they've been doing. Hopefully their third-party supplier can pick up some
> > of the cost if it turns out to be their fault.
>
> I think this is the crux! LD is indeed doing many things right. Let's keep
> digging to see if we can help analyse this and come up with a way for LD to
> fix this efficiently and cheaply, because, as you say, we don't want them to
> sour on new projects (not too likely I don't think) or spend excess effort
> on solving this one so that it slows down new projects noticeably (I do
> think that's a danger)...
I largely agree. I'll have to check, but did Jake not indicate that this was
all caused by an unauthorised change made by a supplier? If this is the case,
then the supplier should be compensating TLG for the cost of making things
right [assuming a decent contract exists]. What this boils down to is: TLG
needs to deicide what is worth more:
a) The good will of customers
b) The good will of a supplier who makes unauthorised changes to designs.
>
> Thanks for a great post Paul!
Indeed.
Scott A
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