 | | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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(...) More sophisticated customers tend to place a higher demand (i.e. workload) on service and technical support. Also, they tend to spread the word that the system as-supplied is insufficient to do what it was intended. Children tend to be less (...) (25 years ago, 6-Aug-99, to lugnet.robotics)
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| | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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(...) Bad support is bad support - I'd tend to think that an irate parent of a 8-12 yo would make more bad press than an irate 34 yo - after all, as adults, we *can* got get a Handi-board if we really want a powerful CPU. (...) Again, I see this as (...) (25 years ago, 6-Aug-99, to lugnet.robotics)
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| | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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(...) Really? As a highly knowledgeable (and obviously modest!) computer user, I _never_ call tech support. And when I ran an ISP several years ago, most of the calls from people who knew what they were doing were a joy to deal with compared to the (...) (25 years ago, 6-Aug-99, to lugnet.robotics)
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| | Re: LEGO vs. O'Reilly (was Re: RCX 1.5 'paranioa')
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(...) I tend to agree with Matthew Miller. I've also worked at an ISP, and the technially sophisticted customers generally called once. I'd give 'em the info they needed, and they could handle the rest. (...) But it isn't, in this case. Mindstorms (...) (25 years ago, 7-Aug-99, to lugnet.robotics)
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